[Resolved]  Maruti Suzuki — Complaint regarding a faulty vehicle.

Address:

Tinsukia, Assam

Sir, A vehicle had been purchased on 29 September, 2013 from your authorized dealer, Jay Bee Auto Agencies Pvt. Ltd., Dibrugarh, Assam. It was a Maruti EECO 5 seater with chassis number MA3ERLF1S00305754 and engine number G12BN281917. From the day I took delivery, I have been facing one problem after the other in the following order- 1. Peeling of paint of the front passengerseat. 2. Faulty lock of the back seat belt. 3. Several marks in the radiator camouflaged by stickers during delivery which is traced by us a few days back. 4. Wearing of the front right wheel which the dealer refused to accept when I went with the complaint after the second servicing. 5. Sqeaky sound of the steering wheel and body. The above complaints to the dealer was not responded well and only superficial service was done. I fail to understand how a brand new car could have so many problems more so when it is used so sparsely. On an average, the car is used only once or twice a week and till date the car has run for only just above 3000 kms. While purchasing the car, we were told that only one vehicle of that model was available but I was ready to buy it going by your company reputation and my faith in Maruti company. It was a long cherished dream of mine to own a Maruti car. But by being delivered a faulty car, I seem to have lost all faith in your company. I hope you will take this matter seriously and under the circumstances, replace the car immediately. Thanking you Yours truly, Kongkona Hazarika TDA Plot No. 54(A) Chaliha Nagar, Tinsukia Assam. Phone-[protected]