Maruti Suzuki — COMPLAINT REGARDING MY SWIFT DEZIRE VDI ID-560063

Address:

Jaipur, Rajasthan

Hello, I BOUGHT A MARUTI SUZUKI SWIFT DEZIRE VDI ON 10TH JULY 2010 WITH EXTENDED WARRANTY OR STILL I AN IN WARRANTY .. MY REGISTRATION NUMBER IS RJ 14 CK 4678 I AM HAVING CONTINUOUS OIL LEAKING PROBLEM FROM ENGINE CHAMBER AND LOW MILAEGE IN MY CAR SINCE DATE OF MY PURCHASE OF THE CAR. AFTER GIVING IT TO SERVICE CENTER MANY TIMES I AM NOW WRITING THIS MAIL TO YOU. I AM TOTALLY DISTURBED AND IRRITATED NOW WITH THE RESPONSE OF SERVICE CENTER OR THAT SERVICE MAN HIS NAME IS MR. MAHESH KUMAWAT WORKSHOP MANAGER MR. MANISH SHARMA-[protected] AND TERRITORY SERVICE MANAGER NAME IS MR. UPENDRA GUPTA-[protected] ... I am Talking with Mr. Upendra Gupta - [protected] Territory Service Manager ) regarding my issues ... and he is treat me like a dog ... i am not a dog... what the hell are he is talking me like that ... no rights to talk like that with us. I would like to mention for Mr. upendra gupta .. teach him how to talk with customers on phone... i explain my issues n mr . upendra gupta he talks very rude, he talks very badly with me n cut the phone on my face ... sir seriously my mother swear whole day i feel very bad or to be very frank i feel harass... we r customers not mr. upendra gupat's pets. its very insulting moment of my life. he says ( aap nayi gadi mangoge to kya hum aapko nayi gadi de denge kya .. ) i never demand for new car i just say to him ... sir mujhe official way me aapki machine se mileage check kara do agar sahi aata hai to mein maan loonga agar kum aaye to aap maan lena... mr. upendra gupta replied ( nahi hogi vaise check agar aapko karani hai to aap kara saktey ho uske charges pay karke ... agar aap yaha gadi rakhtey ho to 300rs per day k hisab se aapko dene padenge or pone cut kr diya bina meri koi baat suney or bhi kaafi baatein unhone galat ki mujhse ) he was very rude ( full dadagiri ) ... and give me very frustrated replies. i want his sorry ... thats it. they are paste my chamber n that's not a permanent solution... so many times they did same but every time i face same problem ( oil Leaking ) from the beginning my car give me mileage 12, 13, 14, Maxx... still i am not satisfied with my issues ( oil Leaking and Low Mileage ) and still my car at service center ... EACH TIME THEY RETURN ME THE CAR WITH WASHING ONLY AND THE PROBLEM IS STILL PERSISTS. THIS IS PATHETIC THAT AFTER PURCHASING A CAR OF MORE THAN 730, 000 Rs, ONE OF YOUR BEST PREMIUM CAR AND I AM FACING SUCH PROBLEM. SERVICE CENTER ADDRESS : E-198, RICCO INDUST. AREA, MANSARVOR, JAIPUR -302004. . SO IT'S CERTAIN THAT THE CAR CAN'T BE REPAIRED ON IMMEDIATE BASIS. I EXPECT A PROMPT ACTION FROM YOUR SIDE AND GET THE CAR REPAIRED OR ELSE I HAVE TO UNWILLINGLY TAKE SOME LEGAL ACTION FOR CUSTOMER HARASSMENT. Awaiting your reply Regards. Baney Singh Sikarwal [protected]