Maruti Suzuki — Concealment and Camouflage of Information from the customer regarding Spare Wheels for CIAZ ZDI

Address:

Khordha, Odisha

I had purchased a Ciaz ZDi having engine no. D13A 2474863 and Chassis No. MA3FXEB1S00111877 with 16” Alloy Wheels from your dealer SKY Automobiles on 6th November’2014. The day I realized that the spare wheel provided by Maruti Suzuki Limited is not an alloy wheel but steel rim; I requested Sky Automobiles to order a 16” alloy rim for me. The dealer promptly on my request immediately procured the 16” alloy Rim. Since for the proper care for the tyres of the car, the tyres are rotated during 2nd service or 5000 KM and when I gave the car for 2nd servicing on 22nd March’2015 and also instructed the supervisor to fit the 16” alloy rim for the spare wheel and get the tyres rotated. The supervisor called me after an hour informing me that the spare wheel is 15” rather the standard 16” fitted on the running tyres. I was flabbergasted and surprised. I did not expect Maruti to play with the sentiments of the customer who has paid extra for 16” alloy wheels over and above the standard 15” fitted Zdi models. I am dedicated and loyal Maruti customer; I have never used any car manufactured by other manufacturers. I also own Swift ZXI where all the tyres provided are 15” alloy wheels including the spare wheel. As the spare wheel provided in Ciaz is 15” and also brand new, I would request Maruti to kindly take steps and change the tyre from 15” to 16”, I am agreeable to pay for the 16” alloy rims already procured by Sky Automobiles and available in their store. Moreover, nowhere in the brochure, catalogues and technical specifications, Maruti has informed the customer that the spare wheel is 15”; it is not expected from a trusted and respected brand like Maruti to camouflage, conceive and conceal such facts from any customer. If this is the attitude of one of the most trusted companies in India then I really regret buying Maruti cars and the Ciaz is the last one from your stable. Please appreciate concealment of information is a crime, and this matter can be referred to National Consumer Forum for this act of Maruti. And this may also trigger series of cases against Maruti as thousands of innocent customers may refer the matter to National Consumer Forum. Hence, you are requested to immediately take steps to replace 15” tyre with 16” one with seven days from date of receipt of this mail. If this is not done immediately I will refer the matter to National Consumer forum and also refer the matter J.D. Power for their information and also for consider this fact while they publish the ratings of car manufacturers in India. Thanking You, Yours faithfully Debasis [protected]/[protected]