Maruti Suzuki — DAMAGE TO AC COMPREESOR DUE TO NEGLIGENT ACCIDENT REPAIR OF MY CAR NO. PB O8 CF 4786 AT M/s STAN AUTOS- MARUTI DEALER AT JALANDHAR

M/s. Stan Autos, Jalandhar. stan.jln.[protected]@marutidealers.com Car No. PB08 CF 4786 Ritz purchased from you in Nov.2012. A Pride Car with extended warranty . It met an accident on 3 Aug.2014 & was repaired in your w/shop & was delivered on 23.08.2014. I was made to sit in your w/shop for more than 4 hours to receive the car which was not fully satisfactory repaired, as I was fed up for delay & forced to take the delivery of the car. On 25th April 2015 I went to your w/shop for AC check up as it was not functioning . During check up you observed that the compressor is jammed and the oil in the compressor is also black. I called for above accidental repair bill & found that while changing the AC system which was damaged in accident the Oil of the compressor was not changed. I Raised a query with u that if it is mandatory while changing the system & filling the gas the Oil of the compressor is to be changed or not, whereas in this case it is not done with the result the compressor is jammed. Your version is that the Car was delivered on 23.08.2014 and you have used the car till now so we are not liable to change the compressor. Running of car has no relevancy with the compressor . We may add that during this year winter season prolonged till 15th April or so & we did not have the need to switch on the AC. When switched on AC it stopped after few hours of working. So we raised a complaint with your W/shop that because of your not having put in the new oil nin compressor it is jammed. If our query is in order then system should be replaced, if not, we may be supplied with the copy of query referred by you to the Maruti as well as to the manufacturers of compressors. As assured by you on 25.04.2015 when I spent nearly 4 hours in your w/shop till today we have not received any such mail wherein you have raised my querry with the Maruti & manufacturers, please look into urgently as summer season is on we need AC. In case the AC System is not replaced within 4 days, we will be forced to get it done out side at your cost & expenses . We have two other Maruti Cars and in no car such thing has happened. Rather our wagon R has run appo. 1.73, 000/ km. without trouble. Earlier I had two 800 cars and were wonderful - trouble free. We request you to look into urgently. Thanks, Rajiv Aggarwal. 29.04.2015 NOTE MY QUERY IS SIMPLE " IS IT MANDATORY AS PER MARUTI &/OR MANUFACTURER OF COMPRESSOR TO CHANGE THE COMPRESSOR OIL WHEN CONDENSOR OF AC SYSTEM IS CHANGED.