Maruti Suzuki — DAMAGE VEHICALE AND POOR CUSTOMER SERVICE

Address:

New Delhi, Delhi

Dear Manager I have purchased new swift VDI 2015 model on 28 march 2015 and I am very unhappy with the services of dealer and sales manager. I booked my vehicle with Fair deal Noida and after Conformation from dealer your vehicle is ready for delivery, the moment I reached the place no body attend me after waiting such a long one lady come And attend when I ask her where is my vehicle she said that is come from our another showroom which is locate in Gurgaon I personally ask how many time it will take to reach Noida I got answer from her no idea driver is new you have to wait I said fair enough I reach showroom 3.30 and wait till 5.30 but no response. After waiting such a long time and ask her once again have u received any conformation from driver said no idea time around 6 pm, I ask shall we complete rest of formalities which is required for delivery she said I am in rush will assign your case to other sale manager he will assist you and she left the show room/ After completion of all the formalities with showroom I got conformation your vehicle is ready for delivery I was surprised when I saw my vehicle it was too dirty I said what the hell you are doing is this the way to treat customer or deliver the vehicle, kindly wash my vehicle said work shop is close you take your vehicle ascites will wash your vehicle tomorrow any time .we have no more option I said but kindly give me in-voice, cash receipt, insurance, Said you take gate pass and when you come tomorrow will complete all the pendency I was surprised when I wash my vehicle in home and saw vehicle is DAMAGE from left side running board the front door damage. I immediately call showroom and inform the incident but nobody entertain till now. Request you to kindly change my vehicle with immediate effect its clearly matter of cheating If I do not hear from you within 07 days from receiving this mail, I will lodge a formal complaint with Consumer Court against Fair Deal or Maruti Suzuki.. You can contact me on [protected] during working hours or after hours on 10.00 to 6.00 to discuss this matter further. Regards Yogesh Adlakha [protected]