Maruti Suzuki — Damaged my car MH 03 AW 1188 while sent to rectify problem of mild noise

Address:

Mumbai City, Maharashtra

There was a noise from Suspension & Streeing (as identified by FortPoint Maruti Service center located in Andheri), which was rectified by FortPoint Andheri and I paid Rs. 6170 vide bill no BC[protected] dated 24/07/2013. Further I notice some mild noice from front portion of the car and aging I sent my car to FortPoint on 22/10/2013. After through test and investigation, Rahul Bandgar, who attendedmycar earlier, pointed out that some minor parts needs to be replaced and the estimated cost for the same is Rs. 2225. He further requested to send the car on 24/10/2013 as the spare was not available that day. Subsequestly I sent my car on 24/10/2013 and in absence of Mr. Rahul another SA Mr. Navid attended the car. Inspite of haveing the history and the estimate given by Rahul, he further investigated and claimed a hefty amount (approx 15 K) to rectify the problem. I requested him to verify with Mr. Rahul and rectify my car as per the estimate given by Mr. Rahul. He refused to do so and subsequently I spoke to Work Shop manager some Mr. Patil. After lot of discussion over phone and attitude shown by Mr. Patil, I ultimately requested him to return my car as per original status (in the same status when I handed over the car on 24/10). However after lot of harrasment and phone call they returned my car in total damaged condition. Now the noise is coming from all over the car and is not in the position to drive the car at all. I am sure they have done it purposely so as they can proof their point and further damage happens so as they can claim additional money from me. I request help to solve the problem and immediate rectification of damage caused by FortPoint.