| Address: | Jalandhar, Punjab |
To
The Concerned Officer
Maruti Suzuki India Ltd.
Subject- Problem with my New Maruti Suzuki Alto 800 Lxi and rude behaviour of Swani Motors Jalandhar.
Sir
This is my humble submission and complaint of your dealer M/s. Swani Motors, Jalandhar City (Punjab). We want to bring in your kind notice that the behaviour and treatment towards your prestigious customers of your dealer/staff members was very rude and ill mannered. I bought a brand new Maruti Suzuki Alto 800 (Lxi) with registration no. PB08 CL 0159 from M/s. Swani Motors in June 2013 which is having a major manufacturing defect in clutch as reported to the dealer. The dealer tried to repair the car many times but every time the problem kept on increasing. They even replaced my clutch wire. Today I received a call from the dealer asking me to come to the service centre as some Engineer had come from Maruti Suzuki. I spared my precious time to go there and when I reached I was told that no one had come from Maruti Suzuki and the service General Manager J.S. Gill would inspect my car. After inspecting the car, I was told that the car’s gear box had to be opened and the lubrications had to be done and the General Manager himself admitted the fact that such work needs to be done atleast after[protected]kms that too rarely. On my urge not to open the gearbox of my new car the behaviour of GM J.S. Gill was very ill mannered and rude. At the time of my exit the gateman of the dealer tried to manhandle me and abused me (this can be checked by the CCTV at the exit gate of dealership where you can easily notice that he tried to slap me by inserting his hand through the window of my car). Sir is this the treatment a Maruti Suzuki customer who has 4 cars of Maruti Suzuki deserves? I can’t believe the treatment I received! This was just as we normally say in Hindi “Ek Toh Chori Upar se Seenazori”. I am seriously fed up and mentally harassed with the vehicle. A customer gets a new car to feel proud and to save his time and money by not visiting the dealership daily but its my bad luck that I received such a defective car manufactured by Maruti Suzuki wanting me to visit the dealership now and then for getting the faults repaired. Sometimes I think “Did I really bought a NEW CAR” ? Inspite of reporting all this matter to the Media and only due to my faith in Maruti Suzuki Company I wanted to bring all this first to your notice and I expect quick action from such a big Company. I even have an audio clipping of the General manager telling me to get the gearbox opened and I can send you the clipping if you demand it from me in the near future.
Kindly go through the above matter and I request you to please replace my defective Car with a new Car otherwise the results would be very different which these dealers can’t even dream off.
SANCHIT CHOPRA
159 RAMNEEK AVENUE
PATHANKOT BYPASS
JALANDHAR
PUNJAB- 144012
Mob. No.- [protected], [protected], [protected] Was this information helpful? | 
Post your Comment