| Address: | Kamrup Metropolitan, Assam |
I went to Bimal Auto Agency, Behind Dhoom Restaurant, N. H. -37, Beharbari, Guwahati-781029 who is one of the dealer of Maruti Suzuki on 11th Oct/2014 at about 10-00 a.m. for servicing of my car A Star VXI on request from the said servicing centre. My car was running smoothly and no problem was faced. I just request them to wash and clean the car and to check wheel balancing, wheel alignment only. For this simple works they have taken more than 6 hrs. But they are hanging a poster inside their workshop that car is delivered within 2.5 hrs (Express delivery).
I did not understand the meaning of so call declaration/ advertisement ! Most worst servicing provided by them . No responsibilities, no liabilities to the customer like me. They do not understand the values of time of a customer. No response found after giving verbal complaints to the concerned care taker. Ofcourse, the work manager assured me that he will take necessary steps against my verbal complait. He also told me that I will never face such a situation in near future.
Anyway I am lodging this complaint with wishing prompt and better service, and well behave from the workers of Maruti Suzuki dealers. Thank you. Was this information helpful? | 
S.Sivabalan
Department of textiles
PSG College of Technology
Coimbatore-641 004
To
M/S Maruthi Suzuki
Dear Sir,
Sub: Complaint against Delay in servicing my car-reg
I have purchased a new Maruhti Alto800 in Ambal Auto, Singanallur, Coimbatore on 10.07.2014. Due to break down I request the above mentioned dealer for servicing my car on 29.05.2015. They took my car on the same day through their saravanmpatti branch service personal and till now (25.06. 2015) I didn’t get back my car from the service station.
I am very much unsatisfied by their service more than 15 enquires and spot visit their reply is that they don’t have the minimum stock of spares and consumables which are required to attend my car complaint, and also they were blaming the Maruthi Suzuki for the delay in supply of the spares and consumables.
In this regard I am very much unsatisfied and I don’t know where it went wrong. This gives me a bad experience with the Maruthi brand which will induce me to don’t refer this brand to my friends.
I expect an early reply as well as return back of my car from the service station.
Thanking you
My mobile No:[protected]
E.mail:[protected]@rediffmail.com