Maruti Suzuki — delivery date uninformed

Address:

Ghaziabad, Uttar Pradesh

Dear Sir, date of incident: 1/7/2015 client number:[protected] description: The rear glass of my car got broken on 30/6/2015 along with severe damage to its dikki. On 1st of July I took the vehicle to Fair Deals Pvt. Ltd.(12/67, Sahibabad Industrial Area, Site 4, Ghaziabad, U.P.). In the DEMANDED REPAIRS AND JOB INSTRUCTION CAPTURING SHEET that they gave me the delivery date written is unreadable, further the contact number written in the sheet is invalid. I had to retrieve the valid number through other sources. After waiting for 3 days, yesterday(4/7/2015) morning I called them up and asked them to deliver the car by that evening. They asked me to call in the evening. At 5:30 pm, I called them up, they told me that since the required spare parts are not available, they shall be arranging them from some other place and deliver the car by the next day(5/7/2015) Today(5/7/2015) morning I got a text message from [protected] stating the following "Dear Sir, you veh status is denting work on progress. contact no:..." At 3:41pm, I called up the person with the given number, he informed me that my car shall be delivered only after 3 more days due to unavailability of spare parts (dikki and glass). I asked him that according to the text message received the denting work should have been completed by the afternoon, he again told me that my car can be delivered only after 3 more days. Then I asked him about the denting works involved, he informed me that any repairs done to the rear of the vehicle comes under denting works. I asked him that when the dikki itself is not available with them (as informed by them) then where are they doing the restoration work. Upon this question, he asked me to talk to his senior who in turn asked me to wait for half an hour after which he would call after interrogating the problem. More than 1 & a half hour have passed since our discussion and till now I have not received any call. Tomorrow, I have to make an urgent visit abroad and without my car my family shall face grave problems in my absence. Therefore I decided to file a complaint. After all, what else can a common customer like me do? PS: I had purchased my car from this same dealer and had all my car services done from this very service center and not faced any trouble before this incident. My Car Number: UP14 CH 3807 SERVICE DELAYED IS SERVICE DENIED Expecting an urgent reply. Thanking you, Yours faithfully, Thomas Mathew, Manager Service (India) Svejsemaskinefabrikken Migatronic A/S Aggersundvej 33, Postboks 206 DK-9690 Fjerritslev, Denmark Mob: +91 [protected] Email: [protected]@migatronic.in www.migatronic.com