Maruti Suzuki — DISSATISFACTION IN SERVICING

Address:

Sundargarh, Odisha

I HAVE A ALTO 800, LX MODEL VECHICLE(OD 09 B 7272), I HAVE GIVEN MY VECHICLE FOR SECOND FREE SERVICING AT ORBIT MOTORS ROURKELA ON 23.02.2015 FOR SECOND FREE SERVICING OF MY VECHICLE . 1. I HAVE A COMPLAIN THAT THE LEFT BACK SIDE MUD FLAP WAS OPENED AS THE PLASTIC SOCKET WAS LOST, SO I REQUESTED FOR REPLACEMENT BUT THE SERVICE CENTRE PEOPLE WITHOUT MY KNOWELEDGE MADE IT FITTEED WITH IRON SCREW BY DRILLING FROM OUTSIDE WHICH LOOKS BAD & THERE WAS SCRATCHES IN THE BACKSIDE PANNEL . WHEN I COMPLAIN ABOUT THE ISSUE THEY REFUSED IT IS DONE LIKE THAT ONLY & THERE IS NO REQUIREMENT OF SAHRING WAHAT WE ARE DOING WITH THE OWNER OF THE VECHICLE AS PER OUR COMPANY PROTOCOL. IS IT LIKE SO ??????? 2. MY VECHICLE IS FITTED WITH AUTO CENTRAL LOCKING SYSTEM (XENOS COMPANY) WITH TOUCH SENSOR. IT WAS WORKING BEFORE GIVEN FOR SERVICING, AFTER SERVICING I FOUND THAT IT WAS NOT WORKING . WHEN I COMPLAIN REGARDING - THE SERVICE CENTRE PEOPLE SAID THAT WE CAN'T DO ANY THING AS THE SYSTEM IS NOT FITTED WITH US. SO IS IT NECCASRY THAT ALL THE ACESSORIES SHOULD BE FITTED WITH THE SHOWROOM ONLY. WHEN I COMPLAIN THAT WHEN THE SYSTEM IS WORKING BEFORE THE VECHICLE IS GIVEN FOR SERVICING & NOT WORKING AFTER SERVICING IT IS THE RESPONSIBILITY OF THE SERVICE CENTRE TO MAKE IT REPAIRED OR HANDOVER AS IT IN CONDITION BUT THEY DENIED. SO I HAVE LOST MY FAITH ON THE AUTHORISED SERVICE CENTRE OF A REPUTED COMPANY LIKE MARAUTI WHICH SOUNDS SO MUCH BUT THE QUALITY IS LIKE EMPTY VESSELS. AGAIN QUALITY OF SERVICE CONSIDERING THE CUSTOMER CARE. ???????? A DISSATISFIED CUSTOMER ... chitta ranjan mohanty [protected]