[Resolved]  Maruti Suzuki — Engine Damage by Maruti Authorised Dealer

Address:

Varanasi, Uttar Pradesh

I regret to inform you that my vehicle model Swift Dzire with registration No- MH 12 JC 6489 was on journey towards Siliguri and encountered an air condition leakage problem near varanasi so i contacted maruti authorised dealer ( Dealer Name- Varanasi Motors) in varanasi but after solving my air condition issue, the workshop incharge head Mr. Rinku Tiwari realised a small oil leakage so to check the leakage he again took the vehicle inside the workshop but while repairing due to unskilled labor they broke my crank sharp but they tried to tell us that they are just checking from where the leakage is being but however on our asking them forcefully and giving pressure from ourside they told us the real damage made by them and they told that they will repair it and give my vehicle. But due to negligence my oil leakage work was not done properly and when i came back to my city and showed the vehicle to my workshop in pune (Dealer- Chowgule Industries Pvt. Ltd.) and they told me that the work done by varanasi motor is not done properly and there is lot of oil leakage so we have to do the work again.Now my dealer not taking the responsibilty of the other dealer and the estimated cost of repair is Rs14000 and also the varanasi motor dealer has not updated the work done by them and when i tried to contact them they are not taking the responsibility now and later on now they are not picking up my phone call so what shall i do now if authorised dealers do such things. I have the telephonic conversation recording done with the representative of the dealer and also the photos while doing the work. I would be filling the same against maruti dealer with all the evidence in the consumer court for my vehicle damage. Request you to take some serious action against the dealer. Regards, Sangram Nikam