Maruti Suzuki " Ertiga Car Vxi " — Fraud & cheating

Address:

Kolkata, West Bengal, 700017

Dear sir !
Regarding cheating & froud case .
Already I was complaint given against this dealer to customer care of Maruti Suzuki, but they don't replied me . see below what I have written dirwctl to the GM .
the voice complaint given on 16.03.16
the written ". " on 18.03.16
again i went this dealers showrooms "ceo " mr abishek to meet personally to con vice on dt 22.3.16 & he said, sure i replace your car but give me 2-3 days after that i call you & settle the matter as possible . so after 4 day later i went their on 28 th 03.16, totally he denying to do positive & he blamed me that i have damaged the car & claming towardas with them, tottaly they were insulted me .not only that they have done another fraud things is they have written some wron receipts above my signature whih i given feedback chart . their i have seen written car was running good no problem everthing is ok ! while i was suffering from 23.02.16 buying thebrand new car .

so pls i need help

the general manager, a
maruti suzuk
case cheating & froud
respected sir !
i mr n.navin kumar, add: 9 a mehar ali road, beniapukur, kolkata – 700017 .
and i am working for one of the iternational company “ conceria tirrena spa italy ” as a inspector .
i had purchased one brand new car maruti ertiga vxi bsiv –r3r4cd5 from,
“ premier car world pvt.ltd ”
92f b .t road (beside agarpara jute mill) kolkata -700058 .
invoice date : 08/02/2016 order date : 24/12/2015 order no : sob15003345
customer id : [protected] sales executive : soumendu mallick vehicle id : ma3elmg1s00367203
invoice no : vsl15002257 booking dealer : 0611 delivery dealer : 0611 .
my complient no : [protected]. (17.03.2016)
since 2006 i had purchased car only at maruti suzuki .from “mohan motors “ .
but in year 2014 dec one of my friend suggested to purchase from premier car world so i exchanged my old car swift & purchased alto 800 … some of my family problem to travell in small car, & i decided to purchase big vehicle so i went same showroom & changed my alto800 & purchased ertiga new .
i booked dec 2015 in same shoroom ( premier car world ) … the sale executive mr soumendu mallick told me that at moment car is not in the stock, so you have to wait for atleast 20days .. so i agreed & paid advance for booking rs 10000/-,
20days pasted, i had phoned to sales executive for my car to delivery on jan 22nd 2016 … he told that still car was not at stock its coming from delhi …. any how month was pasted …….
forcely again i phoned in feb 2nd 2016 & i told him “ i want car as soon as possible ” so sales executive told me car was in my showroom after week i will delivery it by all completeing documents & regiestration . as per rules when car was in their showroom they have show me the car before registration, that i can see it . but they dint do & they send it to registration ….. anyhow theu delivered the car on 23rd feb .
but they have done billing on dated 08/02/2016 … i don’t know why they delevered my car on 23rd feb 2016 .
i inform you the main & important case of this letter :
while iam taking delivery on 23rd feb 2016 …. i found re-painted on the brand new car from back to right side bumper to rear door & some dust of paint in windom glasses … & i informed the sales executeve & customer care manager … they are not ready to hear anything & just they saying everythings is ok ! after arguing about 3hrs they finally agreed with me & replaced only the back side new bumper … & i taken delivery on that day but after 2 week i took my car to one accessory shop to fit a seat covers carrier & bumper gaurds …. while iam fitting seat covers i had seen, same side from back bumper to rear door their was huge roughness & re-painted that side i found that some things may be held that’s, accidentel or damaged . bcoz totally that side no desings like another side it was was totally top to bottom its founded plain .
next day i took my car to the showroom & informed & shown to sales manager, sales executive & customer care manager too, again same as they are arguing, after 3… 4hrs they finally agreed with me and they said ….
“ what you want”
simply i said i have given price for the new car & not for the accidented car, i want brand new car . but said we are not able to give you new car but we will make this car same as a brand new & taken 3 days to rectification . no
now the question raised that why should i take accidentel car while i given for brand new …??? & why should i compromise??? with them what was my fault ???
why they have cheated me ???
pls verify or ask your person what means pdi ???
bcoz statement given by sales executive mr somendu mallick, he said that …
while the car who bought us from duck area to our showroom ..may be he had accidented on the way. so our driver had done some repaired & re-painted works on the car, but he dint informed us …… & our pdi people also careless to do their job just they had send it our showroom without any checking the car, which seems damage .

problems in my car is from back bumper to rear door total area damaged & re-painted.
1. roughness 2. repainted 3.no desings compare to left side .
so my request is .
1.replace my car or
2. refund my car price with out fitting charges, which i done in my car for rs 32000/- ….so sir ! pls go forward seriously in my case & do postivily which is good .
thanking you !
best regards / n. navin kumar.