Maruti Suzuki — ERTIGA Synchronizier damaged in 40,000 km(factory product) KA53 MA1185 .

Address:

Bangalore, Karnataka

Dear Sir, Being a customer for maruti, for the last 14 yrs and its my third vechicle and I drive myself. My vehicle number is KA53 MA1185. For this time service they said its synchronizer has gone and need a gear box work and i got a bill around 17000, and the reason they said for this fault is usage or like bear and tear. I would like to confirm from Maruti that your high end diesel vehicle can occur this type of issue in a small span of 40000 km. We went for a Maruti high end vehicle after using two small cars (Omini and alto), for omini i was able to run almost around 1, 70000 km without any major work and alto is still with us which is completed around 1, 40000 km as of now, which is still in good condition. I am pointing it b'cos the vehicle is handled with a experienced hand so usage cannot be a reason for the same. Expecting a early reply and advise . Thanking you Aji Dominic Bangalore.