[Resolved]  Maruti Suzuki — Excise refund not recd

Address:

New Delhi, Delhi

July 4, 2014

The
Manager,
Maruti Suzuki India Ltd
New Delhi.

Dear Sir,

It is submitted that that I have purchased a maruti car model ‘Wagon R LXI’ from your outlet. While purchasing the vehicle your sales executive Mr. Anand mentioned that I will get excise refund after registration of the vehicle.

Accordingly I submitted the relevant document during Feb 2014 for excise refund and same was submitted by your executive Mr. Manish.

Afterwards the query was raised by excise department for overwriting of registration date on TRC and correct copy of TRC was couriered on 26/05/2014 and same was delivered on 27/05/2014.

In this ongoing process, for last five months I was having regular conversation with Mr. Pawan (Manager, Apra, Mahipalpur). But now he has intimated that no excise refund is feasible as Vehicle has been invoiced from Gurgaon and registered at Ghaziabad. After that I approached to maruti sales customer care and I was advised to speak to Mr. Arshad (GM, Apra, Mahipalpur). Now I have been in continuous conversation with Mr. Arshad since 27th Jun 2014 and so far I got a vague answer suggesting “you can make a complain to Maruti company and
I will reply to them”.

In view of the above I would like to apprise you that neither I have been advised such clauses before purchasing of the vehicle, which should have been mentioned by your sales executive along with excise refund benefits nor during ongoing process of the claim and moreover invoicing is solely seller’s discretion and registration of vehicle too has been done with their suggestion. In this whole scenario, I do not find myself at wrong place.

Therefore, you requested to pay me the excise benefits or else I am compelled to initiate legal action.

Thank you
(Shambhoo Yadav)
Mob No. [protected]
Chassis No. K10BN1706973
Engine Number: MA3EWDE1S00669617