Maruti Suzuki — Extremely poor stereo quality & speakers sound & door locks & harrassment of the customer

Address:

New Delhi, Delhi

I purchased a Maruti Suzuki Desire- LDI (DL3CAH2144) from Rohan Motors chattarpur -New Delhi on 1st June 2014, they told me to upgrade by paying extras 45000 (for Stereo, Central locking, Power window, rear view mirror, Door sills etc.) Which I did, post delivery I found that the stereo voice is cracking for which I complaint the accessories manager Mr Rahul, he told that the speakers are faulty & he will get them replace next week, I contacted then post one week I was told that Rahul is on off & they will attend to me once he comes . I again called after 2 days they told me that they don't have the spare speakers to replace I will have to wait & they will call back, I waited for them to call back for a Month but didn't receive any post this I logged a complain with maruti Suzuki Customer Care Helpline number[protected] they logged my concern & gave me a ticket ref [protected] next day I was contacted by an agent through phone number [protected], she told me that she will get the issue sorted out once I give them the car for a full day. I am a working employee & move up an down on my car from office to home but still I submitted my car thinking that this time they will resolve the issue . They kept my Car for full one day & didn't do a single thing with it the problem persisted when I called back the CC executive she told that she will get back to be but she didn't .I called the Maruti suzuki regional office for logging another complaint but the lady on the other side behaved like she is doing me a favour by even listening to me, ultimately she heard my complaint & told that she has logged a complaint but didn't give any reference number. Now I am fed up with quality of service give to me & they cost me 20000 for the stereo threatening me that the warranty will expire if I get the stereo installed from outside (I could have brought very goog stereo & speakers with this price). It has been 3 Months since then & I am not getting any response from maruti or the dealer Rohan motor. Please take some action against these people as they are harassing the consumer after getting a big amount for the car as well as the stereo. Hope to get this issue resolve through this forum Thanks Purushottam Shukla [protected]