[Resolved]  Maruti Suzuki — False Information by Competent Motors Maruti Suzuki Dealers Connaught Place

Address:

New Delhi, Delhi

Dear Team, I am writing in to let you know the worst experience I have had on buying a new Maruti car. I had booked Maruti Swift Zdi Model, from Competent Motors Connaught Place, New Delhi just before Holi. Not only the sales team had confirmed the car is readily available and in inventory, they also confirmed I can get a number of my choice based upon the series availability. Both the above claims were false, and the dealer failed to give the car. I had paid an initial deposit of Rs 10, 000 as booking amount vide check number 040384 and was given a booking confirmation docket, with docket number: 806918. In addition, I also got a draft made for Rs 6 00, 000, in the name of "Competent Automobiles Co. Ltd" to be given on the date of delivery i.e 2 days after Holi. Despite my continuous follow ups, the dealer on the day of delivery said: a. The choice number is not available; though they had confirmed on blocking it earlier by an online system. b. The color I had chosen is out of stock and I should take an alternate color. I didn't expect a company like Maruti to agonize customers in this way when someone would save money to buy a new car. Not only I was disheartened, I had to cancel my draft and issue a stop cheque payment request. May I request Maruti to ensure that customers are not given false information and do not have to go through this turmoil when buying a new car. In addition, please also take this as a official confirmation to revert any car, already issued for delivery on my name. Thanks & regards Aman