Maruti Suzuki — Horrible Pre-sales, Sales, After-sales experience with CIAZ!

Address:

Kolkata, West Bengal

I purchased a CIAZ on November 2014. A series of instances from the time of purchase to my first service has really disappointed me and makes me regret my purchase. The sales and the service team at Dewars Motor Garage, Kolkata is HIGHLY unethical, ill mannered and irresponsible. Here's my last attempt at getting justice.If not this time, I wont make the mistake of buying a Maruti Car ever again. Please find below the nightmarish experience I have been through till date to buy a car that Maruti claims to be MOST PREMIUM in its catalogue: 1.I was supposed to get the car on 2nd December 2014. Upon calling the dealer for the delivery, I am being informed that there are some pending papers for car registration which needs to be provided from my end. Until my call, I never received any call from the dealer asking for documents. After providing the documents on the same day, I was promised delivery in 2 days. This time again that didn't happen. Upon calling the dealer, I was continuously misinformed about the delivery. The delivery happened on 9th December 2014 WITHOUT ANY REGISTRATION. I understand legalities and registration can few extra days. But, I expect sales and support team to be transparent about that and not conceal facts to take a COMMISSION FROM CUSTOMER. 2. ON 9th of December 2014, I was made to wait for 6 hours to take the delivery. I was called and informed on that morning to take the delivery in the noon 12. I was dismayed by the fact that DGM Dewars Garage had no repentance for making customer wait for 6 hours. I got the car at 6pm that day. 3. The sales executive was trying to make a Unethical commission in alliance with the bank executive. I bought the matter to the notice of GM and DGM. The GM requested me to NOT MAKE ANY COMPLAINTS IN THE MARUTI as this might jeopardise matters for the sales executive. On the humanitarian grounds I didn't make any written complaint to Maruti. 4. The sales guy promised a Body cover while taking the booking. Upon asking for the same, he pleaded me to not take that as he will have to pay for the same from his pocket. Yet again on humanitarian grounds I chose to ignore it and didn't raise any ticket anywhere. 5. Sent the car for first service and a little denting painting work to the Dewars Garage Workshop. As per my understanding, while making a job sheet it is the duty of the person concerned to thoroughly inspect the car and make a Complete job sheet. Although the person concerned(Sandip Das) didn't bother himself with doing the needful as his duty, I requested him to do the same and therefore he did. I went today to take the delivery of the car and found that the work was of REALLY REALLY low quality. The mechanics peeled off the colour from back. Moreover, there were irreplaceable stains on the entire front and rear glass. While I gave the car there were no stains and I have legal document which says the same, the Manager(Pintu Haldar) Dewars Garage Workshop choses to refrain from the same. He has the audacity to speak at the top of his voice defending his ILL MANNERED, UNETHICAL staff while the documents suggest opposite. 6. Also after receiving the car from service there is a strange eye-burning sensation when the air conditioner is on for sometime. The dealer and the workshop are highly unethical. They REFUSED to solve the issue and therefore, I have had to write this complaint here. I hope this matter will be taken seriously and resolved at the earliest possible. Sales executive: Akash Das DGM : Mrs. Jasminder Singh GM: Mr. Ganguly Dealer Details Dewars Garage 83/1 Topsia Road South Kolkata 700 046 Phone : +[protected] FAX : +[protected] Email : [protected]@dewarsgarage.com Service Executive: Mr. Sandip Das DGM: Pintu Haldar Workshop Details Dewars Garage 14, Abdul Hamid Street (British India Street) Kolkata 700 069 (Near Great Eastern Hotel) Phone : +[protected] / 11 / 29 Email : [protected]@dewarsgarage.com