Maruti Suzuki India — Against authorised distributor Maruti Suzuki Genuine Parts, Harnam Motor Co, Chappaguri Road, opposite Bongaigaon Roller Flour Mil

Address:

Dept. of Commerce, Nowgong College, Nagaon, Assam

Sir/Madam
This is to bring to your notice that, your authorised distributor named MSGP (Maruti Suzuki Genuine Parts) situated at Chapaguri Road, opposite Bongaigaon Roller Flour Mill, North Bongaogaon, Phone number [protected], email-harnam.ro3.[protected]@gmail.com as mentioned in their visiting card is claiming that the request/order (relating to Right Quarter Glass Chamber and the window glass beat- front and middle) made by me has been delayed for more than a month. The owner of your authorised dealer has been claiming the timely arrival of the order. Sometimes, he says that, it is on the way, sometimes he says it has reached Guwahati, sometimes he says that there is breakdown of the vehicle that is carrying the goods, other times he says that there is delay in the distribution/dispatching on your part(company). I am confused which one should I believe. Had he not promised I could have gone to other stores as well.

Because of the delay in fixing the issue, I could not get my Insurance renewed. Moreover, in this rainy season i am finding it difficult to move out of my home right now.

Can you please check that there is an order as such to you from their part. I also wanted to know if there is any delay on your part in dispatching the orders as the above above said dealer has claimed it to be. And if there is any such the delay in dispatching, then I think I will have to let my friends circle and my other other reference/social groups let them know about this. (PLEASE TREAT THIS MATTER SERIOUSLY)

I have myself visited four times, have inquired through my friends twice, and also have made several phone calls and I can provide those in details for reference if you want.

I know I am a your valued customer and customer retention is your utmost priority where you can't afford to lose me as your customer in my next purchase of my new car (due to this menial unresolved issue)

Also, Please let me know from which dealer can I get those parts from Bongaigaon.as early as posible.

Hope you could understand my situation and respond to my complaint promptly by taking corrective and appropriate action against the alleged dealer mentioned above or else you may lose some of the prospective customers due to the fault not of yours, where the consequences may be fatal and laasting although number of losing customer is negligible. I know you are customer centric company.

I am not writing this because I want to stay with you. Please don't try to misunderstand me.

Thanks.

Yours valued customer
Simson Mochahary
Proud owner of Swift VXI
Year of Manufacturing: 03/2015
Car No. AS02N 7388
Chasis No. MA3EHKD1S00899334
Engine No: K12MN1599080
Phone No: [protected]