| Address: | Highway Junction ,Cherppunkal ,Kolady Building ,Pala,Kottayam Pin 686584 |
It regards the worst service i got from the service center. I gave my vehicle for painting work on the 24th and promised delivery date was the 27th. The estimated amount was 5k and the actual was ~10k. 1) from the showroom i got confirmation that the vehicle was ready to deliver after 3 days of promised date.2) at the time of delivery inspection found that the painting work was not even half done (Pfa) when i questioned the same workshop manager said me that only outside of door painting can be done and he fought with me saying same. After a long fight, he did painting again and rectified it. 3) at the time of handover, the vehicle won't have any issues apart from the door and the estimated amount was 5k but at the time of delivery he said its 10k, and there were issues with the quarter panel which has not happened from my end.
Concerns
Why is extra work not informed to the customer?
How can they deliver the vehicle without completing the work and argue with me with wrong statements?
With this kind of service from an authorized dealer do i need to prefer maruthi still or do i suggest any of my friends?
What compensation do i get from the dealer for wasting my time on this & moreover they didn't even guide us to the customer launch and made us wait outside the showroom.
My vehicle was to their painting shop which is ~6 km away 2 times because of this showroom issue and the customer needs to bare this.?
What action will be taken against the showroom for this kind of pathetic service and worst behavior towards the customer when the fault happened from the showroom side?
The body shop manager mr. Shinab azeez and the service adviser mr. Hathim and some other workers surrounded me and behave like local gundas or rowdies towards me when i pointed out the faults from their side.in my bill, i can see the first 3 items which i have not seen anywhere in my vehicle (Super lubricant, lemon gel perfume & microfiber cloth) and i paid for it not sure for what joy.
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