Maruti Suzuki India — bonnet and tyre damaged by body shop

Address:

New Delhi, Delhi, 110039

Hi

I am writing this complaint with very heavy heart and shattered expectations. My vehicle no is dl5cj1066 and i submitted my car on 5th jan to the mentioned dealer for body repair. My insurance failed due to ncb so i asked the body shop to go ahead and agreed to bear all expenses from my pocket. Please note that car is registered on name of my sister deepmala who was driving it till last year before shifting to singapore.

When i went to collect my car on 13th feb i was surprised to see that my cars front right tyre was damaged and yellow color hard paint was dropped on cars bonnet. These two problems were neither visible in the photos that i snapped after accident and nor in the photos taken by executive amit when he received the car from me. When i asked amit for explanation he said that he will check with the insurance surveyor pics and if the problems are not visible in even surveyors photos then service center will rectify the issue on their own expense.
For next few days i kept calling amit and his senior sanjeev but got no response. Then i called the girl on [protected] who had earlier called me for feedback i explained my pain to her and asked her to escalate this. After sometime i got a call from someone called joginder this person seemed very senior but equally rude and arrogant. He said that he will not help me and asked me to take back the car right away. He said that if you bring us insurance then only he will help to rectify these issues. When i said i will go to consumer court he mocked me and said you cannot prove anything in court as photos are not genuine and considerable proof so court will quash your appeal.

So finally i am writing you for help and will be obliged if my distressing problem is heard and addressed by your team. Please note that i am writing this mail to corporate head and senior executives of maruti suzuki as well to have a visibility into this issue

Regards
Kulbhushan prakash