Dear Sanjeev,
I am writing a complaints against T R Sawhney Motor Private Limited (Nehru Enclave)New Delhi, where I booked my car MARUTI DZIRE ZXI CNG(WHITE) Dated 29 MAY202 through Mr.Rohit ([protected]) today is 15th May-2022.it's been more then 15 days time .we have given rs 11000/- as booking amount.
Problem is that, Rohit had promised that i will get the car in 4 to 5 days. But till now no details have been received as when we get the car.
I have around 20000/rs k losses due to this wrong commitment, Please confirm who will fulfill this loss.They are not responding on call or sms i am helpless .
Looking forward your positive response .
Also check the below whats-app chat details for your reference.
6/06/22, 11:52 am - Messages and calls are end-to-end encrypted. No one outside of this chat, not even WhatsApp, can read or listen to them. Tap to learn more.
06/06/22, 11:52 am - Maruti created group "Mr. Veerpal Singh (BK)"
06/06/22, 11:52 am - Maruti added you
06/06/22, 11:53 am - Maruti: Dear Mr. Veerpal Singh
Thank you for choosing
M/s T R Sawhney Motors Pvt. Ltd for your dream car (Maruti Dzire ZXI)
In Case of any suggestions/ queries feel free to call at below mentioned contacts:
RM : Vikram Rathi
*Customer care manager*
Ms. Shamli Rawat
[protected]
*Sales Manager*
Mr.Chander Shekhar
[protected]
*General Manager*
Mr. Munish
[protected]
We are happy to assist our esteemed customers.🙏
06/06/22, 11:54 am - Maruti: Dear Mr. Veerpal Singh
This is for your consideration that *Price and scheme is applicable at the time of Delivery* .
For any query/suggestion.
Pls. Contact.
06/06/22, 11:55 am - Maruti: IMG[protected]WA0028.jpg (file attached)
06/06/22, 11:55 am - Maruti: Dear Customer.
Please submit all cash payments at cash counter only and transfer the payment to dealership account only. We will not responsible for the payments transferred on any personal account/UPI or cash payed to individual.
Please get verified reciept (via QR code) for all payments.
06/06/22, 11:56 am - Veer Chauhan: Please Confirm the delivery Date so that we can plan accordingly...
06/06/22, 11:58 am - Maruti added Rohit
06/06/22, 11:59 am - Maruti: @[protected] plz call the customer ..
06/06/22, 12:00 pm - Veer Chauhan: He is not responding over the call...
06/06/22, 12:55 pm - Veer Chauhan: @Manish Please confirm the status?
06/06/22, 2:24 pm - Veer Chauhan: @Rohit Please confirm as discussed..
06/06/22, 4:08 pm - Veer Chauhan: Please share the bookings details here ASAP
06/06/22, 4:10 pm - GM Sales Maruti: Sir .. pls wait for some days...vehicle is in indent
06/06/22, 4:11 pm - Veer Chauhan: Why does rohit give me 4 to 5 day time if you don't have vehicle...
06/06/22, 4:12 pm - Veer Chauhan: I have around 20 k thousands loss
06/06/22, 4:12 pm - Veer Chauhan: Who will be responsible for it
06/06/22, 4:13 pm - Veer Chauhan: Please share the booking details...
06/06/22, 6:25 pm - Veer Chauhan: chauhan.[protected]@gmail.com
06/06/22, 6:30 pm - Veer Chauhan: @Rohit confirmed the delivery date. Otherwise I will have to complain to Maruti. You gave me 4 to 5 days' time. It's been 8 days today.
06/06/22, 6:49 pm - Veer Chauhan: Please share the booking details...
06/06/22, 6:52 pm - Veer Chauhan: What was the issue sharing the booking details...
06/06/22, 7:01 pm - GM Sales Maruti: @[protected] ..pls share
06/06/22, 7:49 pm - Veer Chauhan: Still waiting for your call???
06/06/22, 7:51 pm - Veer Chauhan: Dear Manish,
This is to inform you, I made the booking on 29th May -22. Rohit had promised that i will get the car in 4 to 5 days. But till now no details have been received as to when the vehicle is delivered. It is because of this that I have lost 20000k . You tell me who will fill that amount? I need the car in the next 2 days. Otherwise, I will put the complaint in Maruti tomorrow . Looking for a positive response from your side...
06/06/22, 9:00 pm - Veer Chauhan: @Manish can you update?????
06/06/22, 9:06 pm - GM Sales Maruti: Sir...vehicle is despatch ing tommorrow
06/06/22, 9:06 pm - GM Sales Maruti: Pls wait
06/06/22, 9:07 pm - GM Sales Maruti: It's a request sir.
06/06/22, 9:08 pm - Veer Chauhan: Why does @Rohit commitment me for 4 to 5 days... Please explain this...
06/06/22, 9:08 pm - GM Sales Maruti: Sir...i will concall with Rohit once get connected
06/06/22, 9:09 pm - Veer Chauhan: Yas sure...
06/06/22, 9:16 pm - Veer Chauhan: @Manish hope this is done before 11 am tomorrow otherwise we don't have the option to hold it further...
07/06/22, 12:34 am - Rohit: Dear veer pal Ji aap to refernce ki shankit ji ka bol rahe they aur aap complaint ki bhi bat kar rahe hai, sir ji agar aap complaint ki bat karte hai. sir ji shankit ji ke behalf per aap se ies gadi ke liye aap se bat ko thi other wise aap ko bhi pata hai ies gadi ki waiting kya hai,
07/06/22, 12:36 am - Rohit: aur aap ne bhi kitne samay se aur bhi showroom per booking laga rakhi hai
07/06/22, 9:01 am - Veer Chauhan: Dear Mr. Rohit Apko Sankit ne btaya bhi tha muje urgent men required hai or apne 4 se 6 din delivery time confirm kiya tha ... App usi din mujhe confirm karna tha na ki 🚘 kab tak milegi aap ase bo bhi reference me wrong Comitmant kese kar sakte hai...
07/06/22, 9:02 am - Veer Chauhan: Also confirm to Mr Manis ki apne delivery kab tak dena ke liye bola tha...
08/06/22, 1:50 pm - Veer Chauhan: @Manish as discussed... Please Ensure the Vehicle Get it delivered before the 15th Jun-22
13/06/22, 7:06 pm - Veer Chauhan: Hi
13/06/22, 7:08 pm - Veer Chauhan: @Manish please call me
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