Maruti Suzuki India — car injector issue for new vehicle

Address:

Chennai, Tamil Nadu, 603210

Dear Sir,

My vehicle registration number is TN 11 T 5359 Maruti Swift Dzire which was picked from my place on 3rd December 2017 and not on 6th December 2017.

My car was given to your company for the following reasons : -

a) In the November 2017 my car was serviced by Maruti Service Master, Guindy, Chennai and after which my car’s engine sound raised abnormally and also there was heavy smoke emission from the car for the reasons known to the MSM ;

b) Usually I service my car from the date of its delivery with MSM only and not by anybody ;

c) After the abnormal sound and smoke emission MSM again picked my car and returned the car stating that everything is normal and have not identified/detected any problems ;

d) In spite of my complaints the MSM have not rectified the problems mentioned by me and hence I had lodged complaint with Maruti Helpline and again they had redirected my issue with MSM and a deriver from MSM picked up my car for service on 3rd December 2017 ;

e) After that I had made several calls with MSM and Maruti and Mr. Venkateswaran from MSM responded to me stating that the vehicle is under service and wants me to wait for some and Mr. Umar Faruk Basha from Maruti Suzuki informed me that the service engineers detected some manufacturing defects in the car and they are in the process of getting spares from the Maruti Suzuki and replacing it at free of cost because the vehicle is fully covered by the Maruti Suzuki’s Warranty ;

f) After my marathon follow ups with MSM and Maruti Suzuki to deliver my brand new car after service on 10th January 2018 Mr. Umar Faruk Basha from Maruti called me and informed that I have to pay a sum of Rs. 60000 approximately for the manufacturing defects in the Car which caused me very shock and surprise ;

g) The brand new car have two years or 40000 Kms warranty on the brand new vehicle. My car deserves the full warranty from the Maruti Suzuki because my car driven for 22500 plus kilometers approx. and only 15 months old when it was picked for service ;

h) On 12th January 2018 I went in person to MSM to know the reason behind charging Rs. 60000 however Mr. Venkateswaran from MSM told me that I have to pay a sum of Rs. 51900 for the service they had carried on my vehicle. I don’t know why Mr. Umar Faruk Basha told me to pay Rs. 60000 plus but now Mr. Venkateswaran asking me to pay Rs. 51900 ;

i) When I wanted Mr. Venkateswaran of MSM to let me know why they are charging for the warranty backed up vehicle he simply told me that they had obtained report stating that there is adulteration in the fuel hence there is damage to my car’s engine and thereby the MSIL’s warranty does not apply to my car ;

j) It is very surprise and shock to me that my vehicle was refilled by Govt. Authorized fuel stations and which caused damage to my engine ;

k) On November 2017 itself the MSM had picked up my car for service but they have not detected any issue in my car but within span of barely one week they had detected in my car that only due to fuel adulteration the engine got damaged which is not acceptable to any person and including to me and which is also not a good spirit of administration and transparency with the customers by the MSM and MSIL ;

l) From November 2017 the car is with MSM only and which was not driven for not more than 300 kilo meters but the MSM have not detected/identified any problems with my vehicle but now they are raising an alarming problem that there is adulteration in the fuel which cannot be dealt with in an ordinary manner because the entire nation depends upon the state recognized fuels stations ;

m) The MSM or MSIL have not given any report, letter or explanation regarding the examination, Observation stating that injectors found defective as the delivery values are less and abnormal wear on engine cylinder block ;

n) The MSM or MSIL have not provided me any clarification regarding when the Defective Parts are been inspected and investigated by Umar and his regional technical leader and on what basis they had concluded the adulteration in fuel leads to damage in engine and injectors which are paramount to my complaint and which cannot be dealtt in a simple manner which requires utmost great importance from MSIL and MSM because which may cause great hardship to the reputation of the MSIL and also to the MSM from the customers like me.

o) I have not been provided with the MSIL Warry Policy Clause under which the MSIL and MSM had came to an conclusion that only because of the abnormal wear of the engine and failure of injectors are due to adulterated diesel, Engine repairs and replacement of injectors could not be covered under manufacturer’s warranty and Job will be done on payment basis ;

p) The MSM and MSIL had failed to provide me the reports and examination of the technical engineers about the problem finding in my vehicle which requires lot of attention and thereby the entire nation waiting from the report that only due to fuel adulteration my vehicle got damaged because lot of layman and general public refueling their vehicle from the Govt. Authorized fuel stations and the MSM and MSIL had questioned and challenged the Govt. Recognition hence I am keenly waiting to receive the examination, reports and advise given by the technical engineers, labs about defecting parts of my car and the decision taken by the MSM and MSIL ;

Hence I request the MSM and MSIL kindly to do the following without any further delay: -

a) Deliver my car without charging any payment for your own faults and manufacturing defects ;

b) Provide me all reports, letters or explanations regarding the examination, Observation on my car ;

c) MSIL Warry Policy clause under which the MSIL and MSM had concluded that the manufacturing defects and the present problems does not cover for replacement & service ;

d) Letter of assurance that the vehicle is under perfect condition which will not give any further problem with regarding to Engine or replace my car with brand new one because of your manufacturing defect ;

Kindly comply with my requirements within 7 days from the date of receipt of this email or I will be constrained to initiate necessary legal proceedings against both of you and both of you will be held liable and responsible for all costs and consequences.