Maruti Suzuki India — Car is at service center since 10 days

Address:

Maruti Suzuki Arena (Yug Cars, Ujjain, Dewas Road)

We have left our car after a minor accident as the car Stopped after sometime of the accident and it threw the coolant outside

We have called the tow it but as the rates were high my father managed and tow it to the service center by other vendor on 18th April

They said they have given all papers and documents and now insurance people will check and let us know what is the issue

From 18th since now we do not have any update what is the issue Why the engine stopped working

There is no ETA on the resolution or even nobody bothered to provide timely updates

We are suffering for 10 days because people working at your dealership do not know anything about customer service or they are not getting paid enough as they do not want to work at all

It is 10 days now and we still do not know the cause How long it take to figure out what is wrong with the car

I have lost all trust as my car is not old by 1 year
A new car performing like this Engine stopped while coming from Indore to Ujjain after a minor accident as it was just a collision with a rock and not a mountain

This is risking our safety and I am afraid this will happen again as in a new car less than a years old where all the service has been done on time still in such short distance travel it stopped and threw out the coolant and we had suffered a lot that day
And still suffering because of the pathetic services we are getting from your Dealership

Also we have not received any calls for service as well
Other vendors do their job and they do call for 1st service and so on but here no service due calls have been made from your side as clearly you guys just believe in selling the product and not giving proper services after that

ALSO NOW THEY ARE HARDLY PICKING UP OUR CALLS