| Address: | Tiruvallur, Tamil Nadu, 600071 |
I have been following up since March 18th 2019 on my complaint to both Maruti and their dealer. I then sent legal notice to both Maruti and Dealer – No reply from Maruti and the dealer denied my complaints.
I have escalated to Maruti and after multiple escalations Maruti facilitated a conference call with dealer around April 2019 – Madhu (Dealer Representative), Saravanan (Maruti Sales Manager Chennai) were in the discussion. It was concluded that Maruti would inspect the vehicle to determine the facts of the complaint.
Again followed up multiple times for inspection and resolution across various channels and finally got a call from dealer (Mr Thiruselvan, Asst. Manager), last week, to bring vehicle for inspection in the workshop in presence of Mr Koteeswara Rao (Maruti Technical Representative from Bangalore)
The inspection did happen on June 3 – It was orally confirmed to me that my complaints were proved. Mr. Koteeswara Rao assured me that the report will be sent to Maruti Factory team and the team will respond before June 5. I was told that Maruti would direct on how to resolve this issue amicably.
It is evening of June 6 now and no response from Maruti yet. I had chosen Maruti as I believed that Maruti is more an Indian brand with good quality and great integrity and customer service - In response, I have been put through lot of pain over last three months. I will request to quickly settle this as this mental agony is taking a toll on my health.
K.Parameswaran
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