| Address: | Ambattur Industrial Estate, Chennai, Tamil Nadu, 600071 |
I have purchased maruti dzire car on 6th march 2019 through car india pvt ltd, chennai. I later found that there is a clear mark of different colour near the petrol tank area of the car – the change of colour suggests that car could have been damaged in that portion, later fixed and repainted. I have been going through mental agony since then.
I have first represented this case to the dealer on 18th march, and also to maruti customer service through a phone call to[protected]. On the same day. I have been representing to the dealer since then and no acceptable solution yet. My email to maruti at email address [protected]@maruti.co.in on 18th march was responded asking for address of the dealer which i did
I finally reached maruti through their online service maruti portal in the complaint url on 24th april. I was called by a representative and he facilitated a conference call with the dealer but that did not yield any solution. The last call was with mrs srija on 25th april around 3.45 pm asking if my problem was solved. My problem has not been resolved yet. This is very gruelling and painful – this is my first own car and am really disappointed and pained by the experience, i am feeling like holding a second hand car though i had paid for a new car – i request maruti to compensate for the damage caused, horrible experience and mental agony by replacement for car. I believe no other solution will give me peace and repose faith on maruti.
K. Parameswaran
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