| Address: | 30, SRI RANGA GARDEN, VIVEKANANDA NAGAR, KOLATHUR, Chennai, Tamil Nadu, 600099 |
Sir,
I bought ciaz smart hybrid alpha (Petrol) from m/s rajalakshmi cars p ltd, anna nagar, chennai 600102, vide their invoice no.013/vsl/19000210 dated 29/07/2019. The chassis and engine numbers are ma3exglis00388949 and k15bn 1055811 respectively. It was registered on 06/08/2019 (Registration number being tn 05 bx 3076).
As per page no.3-23 of the “owner’s manual & service booklet”, the level of charge in the lithium-ion battery is indicated by the number of segments and that the number of segments, that appear in the indication increases or decreases with the charge of the lithium-ion battery. It is further stated that the minimum segment is 1 bar and the bar will never be zero and that even 1 bar is shown, the battery may be flat.
Vide illustration photos numbered 79mm03029 (Page 3-23), 79mm03030 (Page 3-23) and 79mm02039 (Page 2-65, relating the situation "when the car is powered by the engine"), five numbers of bar segments have been depicted. However from the day, i took delivery of the vehicle (I. E., on 03/08/2019), only two numbers of bar segments are being displayed in the "information display". When i took up the matter with the dealer m/s rajalakshmi cars p ltd., the latter responded orally over phone, by saying that in all the new vehicles, they have in their showrooms, only two bar segments are being displayed. The dealer's response, when corroborated with the manual, appears to be illogical.
I strongly believe that the lithium-ion battery supplied with the car may be an old one. You are requested to intervene and redress.
Thanking you,
Yours sincerely,
K. Chellappazham
Mobile number: [protected] Was this information helpful? | 
Post your Comment