Maruti Suzuki India — Claim of Tyre burst

I have purchased Dzire LXI 203283 on 1 November 2017 from Attapur, Hyderabad Showroom. I use the car only for city rides. As on date the car travelled only 12600 km only, you can notice from jobslip. But the front left side tyre suddenly got burst on heavy traffic road at Begumpet flyover, Hyderabad on 13 December 2020 at 4pm. The insurance company has been rejected to replace the tyre, the insurance company is saying it is manufacturing fault, ask company to replace. Please look in to the matter as I have travelled only 12, 600 km only, how the tyre is burst and that is also in winter season.

The Maruti suzuki company is also rejected my claim, saying that company warranty period is only 24 months or 40, 000km which ever is earlier.They are not bothered about customer.

New-car tires are not covered by the vehicle's basic warranty.
Instead, the warranty comes from the tiremaker.
If you check the bridgestone warranty policy, point no. 4, still the tyres are under warranty period. The company provided bridgestone tyres for my car.
+5 photos
Was this information helpful?
No (1)
Yes (1)
Maruti Suzuki India customer support has been notified about the posted complaint.
Dec 19, 2020
Updated by ksomasekharbabu
Due to tire burst, the wheel rim got damaged. even the insurance company simply rejected the claim without considering the facts.
Bajaz Alliance Insurance policy of my car TS07FW8719 (MARUTI DZIRE LXI) number is - OG[protected]-00191372.The policy is valid till 30-OCT-2021.
Dec 20, 2020
Updated by ksomasekharbabu
Bajaz Alliance Insurance policy of my car TS07FW8719 (MARUTI DZIRE LXI) number is - OG[protected]-00191372.The policy is valid till 30-OCT-2021.

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Maruti Suzuki India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6886
    Pending
    0
    Resolved
    1707
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all Maruti Suzuki India contact information