Maruti Suzuki India — Complain about huge delay in repair service

Hi,

I have submitted my Baleno vehicle number 7584 (delta petrol) for insurance repair. The car was submitted in the morning of 13th August to Vitesse workshop in Andheri west-Mumbai.

Till today, I havent received the vehicle as the workshop is waiting for the bumper grill to be procured. It is been 14 days and still the workshop does not have any idea about when can the grill be procured. This is ridiculous that a part of a running model cannot be procured for 14 days. I expect swift action from Maruti and make sure that my vehicle is ready by end of day today.

I have attached job card in case required