Maruti Suzuki India — Complaint about dealers spectra motors

Address:	400074
Website:	www.marutisuzuki.com

I undersigned Mr Pravin Tandel, I booked Maruti WagonR (T Permit) on 5th December, 2015. From your Dealer Spectra Motors located in Chembur. From Sales Person named Rakesh Waghri, I payed 35, 000 booking amount and They committed that vehicle will be delivered on 1st Feb, 2016 . Then they told 3rd Feb then 5th Feb and this continued after a while they told us that they closed down the delivery of T PERMIT vehicles. So I asked them for refund and even gave them a cancellation letter on 11th Feb, 2016. I am not a resident of Chembur I stay in Alibag so it's not possible for me to be present at the showroom Continuously. So I booked the same vehicle in other showroom so I asked Spectra Motors for fast refund because I had to give payment in other Showroom too. They said the Payment is under process. I contacted General Manger but he is too busy to receive our call. Please take the above matter into consideration and give me reply as fast as possible. It is not our mistake it's showrooms mistake still they tell they need time. Sales person told us we are unable to give to T PERMIT vehicle because company closed that. Please cooperate with us or else we will take a strict action.
Thanking You,
Yours Truly,
Pravin Tandel.