Maruti Suzuki India — Complaint about Ganesh Cars Vellore

I’ve visited Ganesh Car Vellore to get Designer Mat for my Vitara Brezza on 08/12/2020, there the adviser (Prabakaran) insisted me to put pvc matting which cost around 3000rs which is not the genuine product, I’ve told him I’ll do it in the decor, you just provide me the Mat and clip, for that he told me if you put the pvc mat right here only we’ll issue the clip for the mat.
In this case they’re forcing the customer to do it.
Was this information helpful?
No (0)
Yes (0)
Maruti Suzuki India customer support has been notified about the posted complaint.
Dec 16, 2020
Updated by Dr. M. KUMARAN
Update of my Complaint
As soon as I complain in your website I received the call from Ganesh Cars Vellore, and the executive talked me and refunded me 1400rs which I’ve payed in excess and apologised to me.
Thanks for your Support and finally the case is closed.

Complaint comments 

Comments

I had terrific experience with Ganesh Cars Vellore every year (even this year too - Sep 2021). For each service, they will make a big blunder. It's been 1 month i have done a periodic service and they have not cleaned the interior and AC vent was not working. Driver has noted all the details about the existing complaints but none of that was resolved. Ganesh Cars company doesn't have proper Point of contact, if you ask person 1, he will point to person 2, again he will point to person 3. One of the executive who approached me for the service and for all my complaints is very rude and he don't have any ethics to speak customer (Hemanth - [protected]). He will tell all lame reasons for their mistake and never admit their issues. It's been more than 30 days, still am approaching them for service correction. All i can say about Ganesh Cars is WORST WORST WORST.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Maruti Suzuki India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6886
    Pending
    0
    Resolved
    1707
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all Maruti Suzuki India contact information