Maruti Suzuki India — Complaint against Dealer M/s Satya Automobiles, Bilaspur (C.G.)

Address:	495001
Website:	Excess Charge

Sir,

I obtained a quotation from M/s Satya Automobiles, Near Old Bus Stand, Bilaspur (C.G.) on 28/07/2016 to buy either Alto 800 LXI or Alto 800 VXI . Copy of quotation Enclosed.

While obtaining quotation, I had clearly mentioned the dealing sales executives Mr. Shiv Gupta & Mr. Negi that I don’t want any extended warranty, Teflon coating, Insurance or any other Accessories. I want only Ex-showroom Price & R.T.O. Charges.

On 29/07/2016, I purchased Alto 800 VXI (White Color) with Vehicle ID.
MA3EUA61S00914100, copy of Invoice enclosed.


After reaching the home with vehicle & Invoice, when I analysed the Invoice, I was surprised to see that I had been charged Rs. 4560/-, towards extended warranty & Rs. 1500/- towards accessories.

I dialed Mr. Shiv Gupta immediately for clarification. His reply was surprising that M/s. Maruti Suzuki has now made it compulsory for all dealers to merge the price of Extended warranty & said accessories (towards tool kit & road side parking triangle ) in ex- showroom price.

I was not satisfied with the reply of Mr. Shiv Gupta & I opened the web site of M/s Maruti Suzuki . I was again surprised to see that the ex-showroom price of Alto 800 VXI for Bilaspur (C.G.) was Rs. 3, 44, 286/-

Then I got the fact, I have been cleverly cheated by the said dealer.

Hereby I request you to get me refunded the money I have been charged towards extended Warranty (Rs. 4560/-) & towards said Accessories (Rs. 1500/-) & make an Arrangement so that in future none of the dealers could merge any extra price in Ex-showroom price.


Thanks & regards.


VIPRASEN AGRAWAL
HIGH COURT ADVOCATE,
JUNI LINE, BILASPUR (C.G.)
MOBILE[protected]