Maruti Suzuki India — complaint against varanasi dealer

Address:	Varanasi, Uttar Pradesh
Website:	AGR motors Pvt. Ltd.

Today i visited agr motors pvt. Ltd. At varanasi as there was some problem of clutch pressure in my swift dzire car bearing registration no. Pb-11-ax-9200 with the faith that i will get the genuine advice and services. However, i was shocked when the agency advisor namely dharamvir singh made the job card preparing the list of complete service articles and the cost thereof. I told the officials that i got the service of my car done recently and thereafter the car is just driven 2000 km and as such i am not willing to get the service done and requested to only solve my problem. But the agency advisor mr. Dharamvir and the gm mr. Palival flately refused by saying that as per company policy, i will have to get done the complete service otherwise they will not repair the car for the problem told by me. The behavior of the above said officials was very rude and they kept us waiting for long time and did not pay any heed to our problem and caused mental harassment to me. I came to varanasi from patiala (Punjab) to attend some function and visited the above said agency with full faith and trust to get better treatment and services. But i am totally disappointed and feels betrayed when they refused to resolve my problem, i was forced to get back my car unattended because they were forcing me to get complete service done without any justification. I am a regular customer of maruti and had always purchased maruti car for me and my family members. At present i have 4 cars of maruti in my family. I always got done the mechanical and repair work of my cars done from maruti center at patiala only and purchased the required parts from authorized sale center of the company at patiala and this fact can be verified from the history record. But now i feel totally disappointed and now i will sell all the cars and will go for other options in market and will also tell my near and dear ones about this incident. Being a sincere customer, i am lodging this complaint so that necessary action should be taken against wrong doer and in future no other customer should be harassed. The photo of job card with my comments is attached herewith.

Ajay kapoor
Mobile - [protected]