Maruti Suzuki India — Complaint on inadequate information at time of purchase-WAGON R VXI-registration number of my vehicle is WB02AH3689

Address:	Kolkata, West Bengal, 700152
Website:	www.marutisuzuki.com

Good Morning, In the month of August 2015 I had purchased a Wagon R VXI from "One Auto Pvt Ltd" Kolkata.The sales team leader assigned to me was Mr Afzal and the sales executive attached to me was Mr Abhijit.The entire one auto team was very courteous and since I am an employee of HDFC bank Ltd, relevant corporate discounts were also allowed. However information and appropriate information was something which was a bit difficult to obtain from the entire team.Be it availability of accessories and car features.Certain accessories were asked for and only at the last moment it was informed that they are not available.However those were trifle issues which can be ignored.As a first time buyer of a 4 wheeler I had shared the fact with the One auto sales team and had told them that I am depending them on correct data and information being provided.I had intended to buy the high end version of the Wagon R model and I was told that VXI is the highest model and all the features were elucidated on. Nevertheless after nearly 3 months of buying this model I got an information from the official website of "Maruti Suzuki" that the Wagon R VXI model has the option of availing the "Anti Lock Braking" system and one air bag for the driver only.I had contacted Mr Afzal and he informed me that there was no such request from my side and it would have taken 5 months to order the car for such an added feature to be attached and it would have cost me 30000 odd more.I sincerely ask you, that how could I have placed the request in the first place when such an information was not provided to me at all.Infact I had categorically enquired as to what all features come along with the Wagon R VXI and never was I ever apprised about such features.If I am spending 480000 in all for my car I could have jolly well spent 30000 for such added state of the art security features and I also could have waited for 5 to 6 months as I was in no hurry to purchase a car right in the month of August.I had approached "One Auto Pvt ltd" in the month of June and had requested for a particular colour which was available only in August.Thus I want to assert that I could have waited for 6 months if I had to for the best buy and I would have bought in from "One Auto Pvt Ltd" only. I feel that I have been cheated and I was deprived of appropriate information as a customer.I humbly request "One Auto Pvt Ltd" that I am willing to pay the necessary amount of money to install the "Anti Lock Braking" system and the singular air bag for the driver.I have already been told by Mr Afzal that such a request cannot be adhered to but to me that is unacceptable.I hope my request is adhered to at the earliest.I understand that I have to pay the difference of amount and that it can take some time but I am absolutely not going to accept a NO as an answer.If my request is not adhered to I shall be compelled to approach higher authorities of Maruti Suzuki and the consumer forum.The registration number of my vehicle is WB02AH3689. Regards, Orijit Ghosh([protected])