Maruti Suzuki India — Complaint on Manhandling By PASCO officials with my CAR - HR 26 CV 8709 (Refno.:JC[protected]

Address:	Gurgaon, Haryana, 122015
Website:	www.pasco.in

I would like to bring certain things into your kind notice about your one of the leading Maruti Dealer ‘PASCO Automobiles’, Gurgaon. Had purchased ALKTO K10 AGS on 28 March 2016 for my spouse on certain good notes that your AGS technology will certainly give a riding boost and pleasure for such new technology specially for Women drivers. But unfortunately post 07 months, the car suddenly started vibrating like a heavy diesel car while picking up on initial Gear on ‘D’ & ‘M’ modes.

I personally kept it under my observation for couple of days from my wife and had been taking to my office for certain days just to be doubly sure on the current issue. Unfortunately, this whole transaction actually cost us a lot as my Wife doesn’t drive non-AGS car and somehow she had used UBER & OLA Cabs for couple of weeks to commute her office.
Nevertheless, I found that there is a Calibration & Body Throttle mechanism issue inside the engine which is not in good shape on certain extend, hence, on Monday, 24th Oct 2016, I took my car to PASCO Workshop (Pasco House, 6 old Delhi Gurgaon Road, Sector 18 Industrial Estate, Pasco House Gurgaon) to get the issue rectified.

It took me about 25 mins to get an Advisor from the PASCO officials. Suddenly an Advisor, Mr. Mansingh came to me and taken my issue to the car mechanics. He gave me a TAT of 02-03 HOURS to get my car rectified and handover. Now here the precise issues started.

Please refer the Pictures was being taken by Mr. Mansingh, specially, Photos 1, 2 & 3 and then refer the last attachment named ‘Dented on Bumper’ & ‘Cut on Bumper’ been taken by me (as evidence) inside my car parking area at our apartment post noticing the damages. You may also refer the below picture that clearly defines how PASCO Mechanics manhandled customer’s cars like menaces. I personally experienced that they treat cars like criminals. Sometimes, I felt that my Gear Rod will come off the way PASCO Mechanics shift gears and I am 100% certain that the current damage has happened just due to such sheer negligence and manhandles either by Mechanic Pradeep or Monu who actually took my car for Road Test and did the diagnosis and rectification.

Let me tell you that the VIBRATION issues is still existing and have not been rectified completely and the day, 24th Oct 2016 has cost me certain damages on the front bumper of my CAR instead of satisfactory services from MARUTI & PASCO overall. The front bumper has got a bad cut (shown in red circled area in the aforesaid picture) due to major impact being done by PASCO Mechanics while transacting the vehicle around the workshop and I firmly believe that it is really hard to ACCEPT for PASCO people that they have done this hustling altogether on my car on the cost of rectifying the issue as the repair cost was ZERO and the Car is under Manufacturing Warranty.
It seems that if the repair cost comes FOC of the Customer, the PASCO people (specially Mechanics are trained to do so) will damages the car from certain angles which is hard to find immediately. And if Customer finds it PASCO people will start quarrelling and debating with the Owner and if finds the damage later under certain doubt by the Owner then its Customer’s FAULT always as PASCO MECHANICS ARE SUPER HUMANS OR ROBOTS WHO NEVER MAKES FLAWS DURING THEIR WORK! This is really Pathetic, Nasty Mental State and Sickening Attitude altogether!

I demand a new BUMPER IN SAME COLOR and ZERO VIBRATION ON 1ST, 2ND & 3RD GEARS OTHERWISE PLEASE ALLOW ME TO RAISE THE COMPLAIN TO CONSUMER COURT AND OTHER MEDIA COVERAGES.