| Address: | rana motor pvt. lim.B-242, OKHLA iNDUSTRIAL aREA, PHASE 1 DELHI |
I Jitendra singh, as well as my family is a customer with Maruti since a long, as the trust/facility maintained by Maruti in continuation of this relationship I recently purchased a New Maruti Baleno Delta on August 2020 alongwith Insurance from Maruti Suzuki Insurance Broking Private Limited and maintain it regularly every year before it expire. Latest I purchased the same under your sourced and serviced “Universal Sompo General Insurance Company Limited (Policy No. & Type – 2367/64124246/S0/000).
Today, this is the first time in this journey with Maruti I am sending this letter as a formal complaint about the settlement you made for my claim of dated 16.06.2022 (Claim No.- CL[protected]. I received a call from the surveyor of Insurance company after he checked my damage car and after knowing the fact about the damage he will assured me that he as well as the company will do their best and settled the claim with full satisfaction. However, when I get the call from Body Shop, Rana Motors pvt. Ltd B-242, Okhla Industrial Area, Phase –I New Delhi (SM- Mohd. Danish) he told that the Back Left side Tail Light and Front Bumber claim does not given by the insurance company.
Sir, the settlement you gave for the damage of my car due to rush/Misdriving of other driver from left back side is UTTERLY OUTRAGEOUS AND COMPLETELY UNACCEPTABLE/UNSATISFACTORY for me. I am very disappointed from what happened and here the reason to inform you is that I purchased this Insurance policy sourced and serviced by Maruti Suzuki Insurance Broking Private Limited, and ask/requested you to find an immediate solution to this problem.
After, knowing of this problem, I contacted, the surveyor { Divya Chaurasia (Mobile No. [protected])} also on call but he told that nothing could be done and the company cannot be given the other claim on the above Claim No., I also introduce him on call with my relative who have some Insurance knowledge being my relative/well-wisher/for doing helpful hand but he also refused his request too, on demanding his senior contact No. he again refused and unmannered cut the call. I believe that this response is unfair because as the damage bumper can be claimed by the company but the tail light attached to it and in the same route cannot be comes under the claim.
I look forward to hearing from you as soon as possible to resolve this problem. I also requested you to please look into this matter at the soonest and do the needful. I am truly very grateful for your support.
JITENDRA SINGH
Policy No. & Type – 2367/64124246/S0/000
(Claim No.- CL22088559 dated 16.06.22)
Mobile No. [protected] & [protected]
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