Hi,
This is Anitha Chandrasekaran, I hereby mailed you guys to inform that I have a complaint regarding the service done by Popular Vehicles & Services Pvt.Ltd. in Kolathur, Retteri Junction, after an accident meet by my car. The actual thing happened is my car got damaged over the rear right-side and I claimed for the insurance for recovering my car, but the guys over there gave many sorts of trouble by misusing my new car parts. My car is a brand new car which didn’t even crossed 6000km. The accident meet by meand the damage is on rear right-side as I said before, but the guys just over there removed my Pioneer music player and they just misused it by doing something and said that it was broken while they are trying to fit that but as I investigated and got the information that they guys tried to steal my music player because it was not handled in a proper manner to be remove it was just like pulled over with huge force and they just broke everything, and even the broken music player showed to me was not mine this made me to doubt even more, But they replaced me the new music player, But now my doubt is they misused my music player and many parts which can be identified by me literally, But literally I agree that I don’t know whether they had misused my car’s engine, suspension, etc, because these can be only identified by a professional and really I had a doubt on those guys had they might misused my car’s part this doubt came to me because of them, as they guys misused my music player, just plucked my car’s emblem both front and rear, removed horn pad and it’s not even working properly as it was broken when they removed it, fog lamp, door handle, these things was removed but I don’t even know why they removed these things as it was not damaged or not a necessary part for removing or part needed to be changed due to that accident, and now I have so many complaints regarding my car. The music player re-fixed by them is not working properly, the horn is not working properly, I even have a starting trouble, the car is not starting properly had a trouble in starting motor, the fog lamp is missing, the rear danger lamp is not working, and now my car is not even starting, I don’t know what those guys done with properly running car and now am having many complaints, but I don’t have any sorts ofcomplaintsbefore leaving the car in service center which I identified now, but I literally don’t know about the interior parts, and these complaints was not there while I gave my car for service, and these problems are not related to the accident and these are the problems created unnecessarily by those guys, So literally I got fed-up regarding my car and I need you guys to take necessary action against this complaint, I reached you guys as I’m not interested to speak with those guys regarding my car and I’m not willing to hand over my car to them once again and not willing to lose my car’s part anymore and no need them to use my car’s part for their sake anymore, and now I can’t even use my car for my regular usage, So I need you guys to take necessary action regarding this as soon as possible and I need a proper reply for this mail with in a weak, my contact No: [protected], [protected], or else I’ll go through court for legal action over the Popular Maruti for the justice to my car and the thing happened to me.
Important dates,
Car Handled on: 29/03/2016
Delivered on: 30/05/2016
Service No: ES15001129
Customer ID: [protected]
Reg No: TN18 AA 8712
Model: Swift VXI.
Regards,
Anitha ChandraSekaran
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