Maruti Suzuki India — customer contacts and service complaints.

Address:ARA-19, Krishnanjanam, MLA Road, Puthiyakvu, Ernakulam district, Ernakulam, Kerala, 682301

I had bought a maruti celerio on 2015 and i was out of india that's why i could not do the timely servicing except 5000 km service. Maruti did not even bothered to contact us (As my spouse is available in india) in order to do 10000 km service and following services. As i came back to india and given the car for servicing, it is nasty and unprofessional service from maruti poular servie centre. Initially given the car for servicing for mechanical troubles like seriving, oil change/washing and fixing the faults. But its found that neither work has been done in a professionally done nor reported works like central lock like jobs not done. Forget about that, but these un professional people don't know even how to fix the wheel cup, which can even fix by a kid. All the four wheel cups bang with hammer and and uneven surface from tyre rim and they secured with cable tie which ilooks very ugly. Reported central lock is not working but not attended. There was no problem in fuel indicator and found that its not working after repairs and again taken the car but still 2nd time also not workind. Painting done but door belowbending side not painted. Even though minor repairs lot of works had been unattended and none is ready to check these defects even though bu name popular becomes unprofessional and unpopular. All these not apt for a professional car dealer and if nome is ready to hear or rectify i am goung to post these comeents on social medias and press
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Maruti Suzuki India customer support has been notified about the posted complaint.
Feb 21, 2020
Updated by sathees panicker
Totally unsatisfied and work is not in professional manner and none to update the work progress and delivery of vehicles. No customer relation third class services. It is better to a give local workshop then we can save lot of money. VERY UNDERRATED SERVICE IN OVERALL. Only professionalism making INVOICE NOT IN OWRKING
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Comments

Nexa @ premium c/o Maruti suzuki is just for showing advertisements! They manufacture car and if some has defect, they go hands in hands with dealer and sell it to innocent customers who have no experience! And on the price of new only ! This is fraud simply cheating, but every time manufacturer is also not wrong, sometimes it's the dealer who gives a defective car or demo car to the innocent customers as they have no knowledge and this is a fraud cheating

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    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
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