Maruti Suzuki India — Delay in the delivery of my booked vehicle from FAIR DEAL CARS (P) LIMITED, Budh Vihar, Main Kanjhawala Road.

Address:

FAIR DEAL CARS (P) LIMITED, Budh Vihar, Main Kanjhawala Road.

I would like to draw your kind attention towards the pathetic service I am experiencing during the delivery of my booked vehicle from one of the MARUTI SUZUKI dealer namely FAIR DEAL CARS (P) LIMITED, Budh Vihar, Main Kanjhawala Road-110086.

Below are the details:-

I have booked a Maruti Suzuki Brezza LXI on 07.10.2020 with a booking amount of 11000/- (Cheque Number -100840 dated 07.10.2020) at FAIR DEAL CARS (P) LIMITED, MARUTI SUZUKI, Budh Vihar, Kanjhawla Road. The Sales Executive assured me the delivery of the said vehicle on 17.10.2020 (first Navratri).

However, on 15.10.2020, I was informed that due to the shortage of the Brezza production from MARUTI SUZUKI, the delivery date would be 21.10.2020. With utmost displeasure, It is to inform that despite repeated follow-ups with the Executives/Managers of the dealer on different dates, the delivery date kept on extending from 21.10.2020 to 23.10.2020, then 28.10.2020.

Thereafter, on 31.10.2020 (late evening), I was intimated that my vehicle arrived at the Showroom and Chasis number has been allotted to me. But, on 01.11.2020, I was informed that since the new schemes for November month have not yet arrived from MARUTI, so billing will be done post 03.11.2020. I was left with waiting for few days more . Thereafter, with so much delay, it was decided to do the payment on 09.11.2020 and take the delivery of the vehicle on 12.11.2020 (Dhanteras, being a lucky day according to Hindu mythology).

But, I was again left with disappointment and frustration, when I called them today (08.11.2020) for confirmation about the vehicle. I was informed that the Brezza LXI which arrived on 31.10.2020 is no longer available in the showroom and I have to wait for few more days for the arrival of new Brezza LXI in the showroom.

This has left me completely frustrated and helpless as I was expecting the delivery before Dhanteras by any means. I have completely lost credibility on FAIR DEAL CARS (P) LIMITED. This mental harassment for not providing the delivery of the vehicle timely has made me face a lot of inconveniences. Moreover, there is no prior intimation from any of the executive/Manager of the dealer for any delay. Every time, I only have to call them to check the status/confirmation etc. In addition, the reasons provided by them for the delay are completely vague and not even worth mentioning.

I have financed the above said vehicle from Bank of India and all the procedural requirements including the sanction of loan amount was completed last month itself. Also, I am facing a lot of embarrassment while replying the Branch Manager, Bank of India, for the repeated delay.

With only few days left, I request the concerned officials of MARUTI SUZUKI to take the necessary steps for the delivery of my aforesaid vehicle BREZZA LXI, White color on Dhanteras i.e. 12.11.2020.