Maruti Suzuki India — Delay of delivery of vehicle

Address:

Kamrup Metropolitan, Assam

I am Sangita borah From Sonitour Assam .I have booked one white baleno sigma on dec 23 rd in 2015 (in my brothers name Mr.Utpal Borah ) from Poddar Guwahati (Gorchuk ).In spite of my repeated request they have not given my vehicle .All the time they are forcing me to take other color.which i really don't want .They are also saying that manufacturing is slow that is why its difficult for delivery of my vehicle baleno sigma (white)Petrol. but my question is that if there is something like that why they have assured me that i will get my vehicle in Feb .and when is gone .they said i will get it by March and now its April. .I am waiting for such a long time .Now i am loosing faith in Maruti Suzuki .The dealer in which i have booked is a well known and old dealer of, Maruti Suzuki but i am really very shocked to know about its services to the customers like me.Because after making my file on November 11 (When I first booked my vehicle ) when i called to one of a employee he said he don't know about my file .after that in spite of my repeated phone calls he made my file again which was really shocking ...i have already taken the loan from the bank but for these delay i have to apply it again .I am facing lots of problems ..i want a solution immediately .i shall remain always thankful for this.Thank you..