Maruti Suzuki India — Delayed first service

Address:	600092
Website:	www.consumercomplaints.in

I am a technical consultant for tooling
I bought Maruti Wagon R from Cars India chennai (valasaravakkam branch)
I took delivery on 13th January 2016 and first service was due on 13th Feb.
When contacting the sales executive (Mr.Vignesawaran) he gave mobile No. of their service person who in turn asked to contact anther no. When contacted I was told that they will arrange the first service on 8th March.
On 8th March he car was taken for service by their representative and I was told that the car can be delivered on 10th by 04.00 PM
!. when Maruti instructed first service in a month why the service personal does not adhere to the condition.
2. I am not provided by duplicate keys as promised and the reason given that there is delay from Maruti
3. I have planned a long distance trip on 10th morning and the delay putss me to lot of inconvenience
4. There is no co ordination between sales and service and I am getting different commitment from each telling that what they are telling is correct.
5. The sales person starts blaming me for not informing him about the service though ihad phoned him and informed him and he is the one who gave me differrent mobile nos. to contact
6. They have customer like me for granted and they take no care about our situation
7. This is my fourth car from Maruti and 8th in our family.
8. I had similar problem with previous car during first service with cars India and I switched over MSM guindy for further service requirements.

I request to please do needful so that we customers are not put in to troubles
Regards
R. Manivannan
ID: [protected]@yahoo.co.in