| Address: | Booty More , Ranchi |
I am a Defence Officer presently posted in Ranchi I would like to apprise you of a shocking experience I had to face at Sudha Motors Ranchi where I gave my Maruti Swift Dzire JHO2Z0961 for servicing.
There was no problem with the vehicle per se I gave it for servicing only for the reason that it had completed one year since the last servicing was done
After I received the vehicle back for Sudha Motors following servicing the vehicle developed a snag induced by the manipulation of the staff at Sudha Motors
The problem was that whenever the vehicle stepped over a speed breaker it made a loud sound from the front wheel probably due to shock absorber issues
I rang up Sudha Motors and apprised them of the issue They told me to get the vehicle back to the service station which I did After 48 hours I was told that necessary repair has been carried out in the vehicle and the sound issue has been taken care of So I came to collect the vehicle However when I did a test ride with the mechanic the vehicle made the same sound as it was doing previously after the servicing I was taken aback since I never expected this type of lackadaisical attitude from a Maruti Service Centre
My agony did not end there as the management at Sudha Motors told me to leave the vehicle for a re-check I was also told that I will be charged for the repair this time
This was not acceptable to me since the snag was not present initially and it developed only after servicing and it was induced by the staff at Sudha Motors Moreover I had already paid for a complete annual service as per the bill produced to me This attitude left me distraught and I left the service centre without getting the vehicle repaired further
This was the first time I had such a nasty experience at a Maruti outlet Earlier I was posted at Allahabad Durgapur and Chennai but there we no issues at Maruti outlets whatsoever and the staff was also cordial
May I request if you may investigate at your end and take necessary remedial measures so that customers like me do not suffer in future As for the problem which as developed in my car courtesy Sudha Motors I will get it resolved at any road side garage I firmly believe that the mechanics there will be more skilled than those at Sudha Motors
Needless to say I am a Defence Forces doctor with a hectic schedule and these people have wasted so much of my time because of their casual and reckless attitude
Thanking you
With warm regards
Yours sincerely
Dr M S Mustafa Was this information helpful? | 
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