| Address: | Madurai, Tamil Nadu, 625014 |
Dear sir’s
Under a great disappointment i am writing this letter to you.
I’m sarathy, purchased swift zdi baring registration number (Tn59bh1406) from solamalai maruti. Present kms 31000. Dop 02.08.2016
My car get accident on 27th june (Monday) night so taken car to madurai siva maruthi work shop on 28 th morning (Tuesday). Due to non availability of solamalai maruthi we given over to sivamaruthi. We complete the formalities around 12 pm on the same day. They committed to deliver the car on 2nd aug (Saturday). My car is in bumper to bumper insurance it is not even one year old car.
They given my car to me on tuesday 4th august they given me even late but the problems are not rectified. They deliver the car without proper document. So not paid the money on 4th to the guy who delivered to me, on the next day 5th august that guy come and collect rs 4200 from me. He said there is pressure pls help m sir otherwise they will sack from job like that, due to concern on his job given rs 4200 to him. After that i complained about the service quality then after one week they rectified the problems litte bit. Not cleared the problem fully.
Every time how i’m not able to visit the dealer 2 times. One week time is not at all acceptable. Even my last time 20000 service also same thing happened ac not worked properly so came second time.In the bill mentioned works are not done, like wheel alignment & balancing, washing, ac cleaning these are the things we are to from out side then how i’m able to belive other parts also replaced under the service.. This is not only happening for my swift car for our swift desire also u can check your track record. Now but as on date i’m not get any proper bill, i’m not able to what are works done. Replace parts also not hand over to me.
My questions are
Why i have to pay for bumper to bumper insurance claim for parts
Why there is no bill
Why should i visit or why should i give my car for 2 times
Why there is a delay in delivery time
Why there no customer friendly in service
Why this hide and seek games in claims.
Why proper reporting
For your reference attached the bill which is given to for payment.
This is the third maruti vehicle vehicle in my family, the fist one is wagonr (Tn 59aj[protected], second one swift dezire (Tn 59bc4603)& now replaced the wagonr and purchased swift (Tn59bh1406) these vehicle are with our family of five only. Very much disappointed in maruti service. Is this any fault in me to purchased the same make car.
Waiting for your reply.
Sarathy
[protected]
Was this information helpful?
Post your Comment