Maruti Suzuki India — Extended Warranty

Address:	Mumbai City, Maharashtra, 400058
Website:	www.marutisuzuki.com

I would like to bring to your notice that I am loyal customer of your brand and have been using your vehicle for last 8 years (Alto - Wagin R - Ritz) however with the last vehicle i bought in Jan 14 Ritz LXI ( Car no - MH - 02 DG -8071) i have been cheated where in the sales guy from maruti team has sold me me the extended warranty w/out informing me all the clause that the warranty become null and void if the customer goes for external fitment and charged me RS 7600/- for policy . After purchasing the vehicle, I have done external CNG fitment from outside trusted vendor - Bindra (Andheri East) Mumbai . Today there is a problem is my car starter and it is as such covered in the extended warranty but because of the clause of external fitting the workshop is telling me that I should pay the exps which is ideally not correct because it was the duty of the sales representative to inform me before selling such warranty.

I would like you to reconsider this case and do the needful as I have already paid the price to your company and needs to done from your side as such the cost is Rs 4300/- however it is not the matter of price but the trust I have in brand.

However i know you have the choice to tell me no but that relationship no longer move ahead as the trust is no more left . So I would be immediately selling the vehicle and moving to another Brand which somehow I think wont happened considering the long term association . Because if i see what you will gain is Rs 4300/- at the cost of losing one long term client leaving your company with bad taste and feeling and would be nothing but a negative marketing tool for the company.I hope it wont happen and we can come to some mutual consent and consider this as one of the request because i was not aware of such clause and happened to come across today when the car break down and went to your Andheri link road work shop (Mumbai). I tried convincing them but they are not ready to listen nor understand the root cause of the problem

Hope to get this resolved from your side completely to my satisfaction so that we continue this journey of relationship and trust rather looking for all such small immaterial cost which again if you i have already paid to Maruti by purchasing the extended policy

Regards,
Karan
[protected]