| Address: | Mumbai City, Maharashtra, 400058 |
| Website: | www.marutisuzuki.com |
Hello Team,
Below is the copy of the mail sent to Maruti from my side -------
I would like to bring to your notice that I am a loyal customer of your brand and have been using your vehicle for last 8 years( Alto - Wagin R - Ritz) however with the last vehicle i bought in Jan 14 Ritz LXI ( Car no - MH - 02 DG -8071) i have been cheated where in the sales guy from you team has sold me me the extended warranty w/out informing me all the clause that the warranty become null and void if the customer goes for external fitment and charged me RS 7600/- . After purchasing the vehicle, I have done external CNG fitment from outside trusted vendor - Bindra (Andheri East) Mumbai . Today there is a problem is the car starter and it is as such covered in the extended warranty but because of the clause of external fitting the Andheri Link Road workshop is telling me that i should pay the exps which is ideally not correct because it was the duty of the sales representative to inform me before selling such warranty.
I would like you to reconsider this case and do the needful as I have already paid the price to your company and needs to done from your side as such the cost is Rs 4500/- however it is not the matter of price but the trust i have in brand.
However i know you have the choice to tell me no but that relationship no long move ahead as the trust is no more left . So i would be immediately selling the vehicle and moving to another Brand which somehow i think wont happened considering the long term association . Because if i see what you will gain is ~Rs 4500/- at the cost of one long term client which is leaving your company with bad taste and feeling and would be nothing but a negative marketing tool for the company.I hope it wont happen and we can come to some mutual consent and consider this as one of the request because i was not aware of such clause and happened to come across today when the car break down and went to your andheri link road work shop.
Hope to get this resolved from your side completely to my satisfaction so that we continue this journey of relationship and trust rather looking for all such small immaterial cost.
Data asked by company till now is below as per the below mail is as follows, which I have provided to them -
From: ATM Queue
Date: 08/11/2016 20:20 (GMT+05:30)
To: "Karan ."
Subject: FW: Complain CRM:[protected]
Dear Sir,
Thank you for contacting Maruti Suzuki Customer Care.
We have received your communication regarding the concern shared about Maruti Suzuki Ritz LXI.
However, we request you to send us the following information, to expedite in this case.
· Name and complete address of the dealer from where you have purchased your vehicle. Vitesse pvt ltd.B-10, Gopi chambers, opp citi mall. New link road . Andheri w - 53
· Name and complete address of the service centre where you visited. Vitesse pvt ltd. 11 shah industrial estate . Opp laxmi industrial estate . Link road andheri west - 53
· Kindly share the name of the sales representative whom you interacted with, at the time of purchase. I dont recollect the name but he came from dealers office from where I purchased the car. I have the receip and allfor deatails if reqd
Regards,
Karan
[protected]
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