| Address: | New Delhi, Delhi, 110043 | | Website: | www.marutisuzuki.com |
Vehicle details:
Swift vxi bsiv
Reg. No. - dl 2ca q 7557
Engine no. - 1731723
Chassis no. - ma3ehkd1s00a21437
Color - arctic white
On 29 feb 2016 i was amazed after purchasing new maruti swift vxi bsiv car from competent automobiles co. Ltd. Madhu vihar, dwarka showroom, i decided to spend my hardship money on this car due to the commitments made by maruti suzuki but i didn't know that it would turn out the worst decision of my life. I was told that the car has 'n' number of latest technology which consist so called "anti theft system" -"immobiliser" also.
As per the maruti, immobilizer is a device which prevents theft of the car and no one can unlock the car without the original 2 keys given by the showroom. But i am shocked at the fact, that on the night of 13 july 2017 i parked my car with proper locks and checked twice before entering into my home and the next morning when i came in parking where i had parked my car, unfortunately my car was not there. I was numb that how could is it possible? Then i got a cctv footage of the my car stealing in which thief easily unlocked my car and drove it smoothly within 20 minutes. Maruti suzuki told me, "ma'am it is impossible for someone to unlock the car without original keys and by chance if it happens then the car has so called latest technology which would stop the car within 2-3kms automatically and i was really convinced with this commitment. Now, where has that system vanished when the thief drove my car without original keys? It was heart breaking for me, that how can a immobiliser built car can be unlocked so easily? The anti theft claim system by maruti suzuki has now proven fake. You guys mislead innocent customers like me just for the sale of your cars which is really shameful for maruti.. I am quiet annoyed with the false commitments of maruti suzuki which was made to me at the time of purchasing car.
Because of your fake commitments just for the purpose of your sale, my car has got stolen, i have paid hefty amount to you and in return what maruti gave? Misguided customer, financial loss, emotional loss, time loss...
If you people have a little shame with you then do compensate for the loss which occurred to me due to your fault because there was no such immobilizer system which worked at the stealing of my car and please stop playing and robbing with customer's emotions and money.
Look into matter seriously otherwise i would have to knock at the consumer court.
Thanks for making me regret for being your customer.
Regards
Meenu
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