Maruti Suzuki India — Faulty abs and faulty airbags

Address:

Udupi, Karnataka, 574106

I am a resident of kalya uliyargoli village post kaup udupi and a proud owner of maruthi suzuki-celerio -2016 model - vxi amt version, registered in the number - ka 20 ma 7405, chasssis no ma3etde1s00266058,
Engine no k10bn1909870. I have always considered and valued the performance and quality of maruthi-suzuki products both combined and individually-hence when the choice to buy a car came it was maruthi all the way. This is my second car from maruthi, just 3 days back - 28/may/2017 my car met with an accident while i was trying to drive around a turn, my car skidded and i lost control and i hit the bus stationed nearby causing the front bumper heavy damage, this was quite unexpected and sudden as i was going at moderate pace only and the abs feature didn't kick in at the right time to prevent this skidding. Not only that, upon the crash the airbags from both sides of front seats did not pop out andme an dmy co passenger banged our head on the steering wheel of saving me from any collision crash,. While the "fault abs" caused the car to skid off, the air bags failed to save me from the collision and i was bleeding profusely i has stiches on left eyebrows. All five members in the car got severe injury, this has been a big disappointment for a customer like me who always considers suzuki products to be of top quality and i am hence a very dissatisfied customer. I am expecting proper replacement or compensation for the damages i suffered from the abs fault to my car and faulty airbag to my body as it would be proper compensation for me. I expect such a big company and brand like yours to take this seriously and respond or for the lack of which i would be forced to move by legal terms to acquire my rights as a consumer and by the laws that protect the consumers of this country from getting cheated on products and to ensure quality. To encounter such a big problem on a car that is just a year old is quite disappointing. Hoping for a favorable reply.

Yours truly,
Vasu n shetty