Maruti Suzuki India — FAULTY NEW CAR (Celerio ZXI AMT) was delivered twice by Excel Autovista dealer of Maruti Suzuki

Address:	Raigad, Maharashtra, 410210
Website:	www.marutisuzuki.com

I had booked a Celerio ZXI AMT from Excel Autovista (P) Limited (Maruti Authorised Dealer) and after a few delays, I got the delivery of the new car on 10th Jan 2017. On the day of delivery, I noticed a small dent on the right rear side of the car above the tail light and had brought it to immediate notice of my salesperson Vighnesh Purohit. He upon confirmation with his delivery manager Prityush Agari confirmed to me that it would take them two days to replace the part and I would have to leave the car in the workshop. He assured me that the car would be picked up after two days on 13th Jan and 14th Jan I would get the car back. I was also expecting my registration number to arrive on the same day (which I have still not received as per 17th Jan 2017) so I asked Vighnesh to take back the car, replace the body part which had a dent and deliver the car back home. That was just the first goo[censored]p from Excel Autovista.

After all paper work formalities and puja of the car I drive a car out of the showroom not even crossing 20 meters I realize the display light of the speedometer is not working and there is a problem. I took an immediate U-Turn and raised the same concern to my salesperson. Who upon inspection told me it is a small mistake why are you getting so hyper when you send the car back to the showroom we will get it fixed. I loosing my mind and patience now as I had not come for the delivery of a faulty car and heartbroken because my new car was faulty asked to talk to the senior manager. Vighnesh claimed that the senior team leader Mr. Sachin Mirkute was in a meeting. Previously during the time of delivery I had already faced bad, ignorant, rude and unprofessional behavior from Sachin Mirkute.

On the verge of a breakdown, I asked to meet the senior manager or else I would write a complaint to Maruti. On hearing this, Vighnesh introduced me to Amit Gudekar - Sales Manager at Excel Autovista. Amit heard all my grievances and all the problems I had gone from the day 1 of booking the car. He gave me assurance that the car would be picked up on my comfort day and the part on the dent would be replaced. My car was immediately sent to the workshop to fix the light and he apologized for not checking the car before giving the delivery.

He assured to give me Teflon coating and anti-rust coating to the car the same which I had asked while doing the payment of the car as additional service but was denied claiming that the dealer is not allowed to give any extra accessories except floor mat and mud flaps. Amit Gudekar promised to give me both but since I wasn't confident about him keeping his promise (There is no way an amateur in cars would ever find out if Teflon coating is done or not) I asked to put reverse sensors as make up for the mistake for delivering a faulty car to which he readily agreed.

I was supposed to get the delivery on 14th Jan by 2 pm at my doorsteps which were not fulfilled and no one even informed me or updated me on the delivery to be delayed. On reaching the showroom (at 4 15 pm also which is about 17 km far from my home) I was told my Amit Gudekar again that the car is still in the workshop and would take another 2-3 hour. He told me that the Teflon coating has been done and just waiting for the paint to dry. I told him no issues I would hang around at a mall which is next to the showroom till 8 and would come back to take the delivery. At 7 30 I get a call from Vighnesh saying that the car has been sent to your home and you don't need to come to the workshop for delivery. If I wanted the delivery at my home why would I wait around the mall for four hours? Amit and Vighnesh both were aware that I would be coming at 8 for the delivery but still the car was sent at home because according to them the driver was not answering the calls and they had not communicated to him about not taking the car to the customer's residential address. Complete inconvenience caused because of lack of communication between the Excel Autovista employees.

I was then taken home in a showroom test drive car by Vighnesh to inspect the car before accepting the delivery which was the first reason for me to go the showroom to accept the delivery.

On arriving at the car the was more damaged than before. The damaged outer body part was not replaced by a new part but just rectified. No Teflon coating was done which Vighnesh also agreed to when inspected the car. The paint looks new, no polishing was done on the car, the car was not even washed and the rectified part looked different from the other car. I was delivered a faulty car for the second time.

No promises were kept and false hopes were given and all I heard was lies from employees of EXCEL AUTOVISTA (P) Limited.

I have not paid for a damaged, faulty or vintage car. Been a week since I took the delivery of the car and I have not got the pleasure or happiness if owning a new car even for one day. I want a replacement of my car and not a car which has been worked on. My warranty stands and im entitled to get a new car.

Completely cheated and conned by Maruti Suzuki and Excel Autovista (P) Limited