Maruti Suzuki India — Fuel tank capacity

Address:

Mysore, Karnataka, 571105

Dear Sir,

I own Maruti Ertiga VDI model. As per the specifications the fuel tank capacity is 45 liters. However, after I filled in one of the HP outlet in Mysuru (after low fuel indication in my vehicle) the filling station indicator showed 52.67 liters and I paid for that. When asked the HP management they told that the fuel tank capacity is only indicative and the tank can fill 53 liters. I want to make sure whether it is true. Pl. see my communication to HP as well as their reply given below.

I request you to provide me clarification regarding the fuel tank capacity.

With warm regards

Dr. R. Venkata Krishnan
Scientific Officer “F”
Assistant Professor, Homi Babha National Institute
Advanced Fuels Studies Section
Fuel Chemistry Division
Chemistry Group
Indira Gandhi Centre for Atomic Research
Kalpakkam, Tamil Nadu 603 102, India
Ph: +[protected] – 24039
Fax: +[protected]
Mobile:+91-[protected]

G Manjunath[protected]/01/2017 02:10 PM
Forwarded:
To: [protected]@igcar.gov.in
Cc: [protected]@hpcl.in

Message:
Dear Sir

This has reference to the telephonic conversation we had with you on 24.1.2016 regarding the above subject.

You were explained that the fuel tank capacity of any vehicle manufacturer is only indicative. You were also informed that this has been confirmed by Maruthi Suzuki.

At the start of fuelling activity you were shown zero reading before starting the filling . After filling had been completed you were also shown the final reading.

You were also informed that you could check the density and the quantity of fuel in a 5 ltr calibrated container calibrated and certified by Department of weights and Measures.

However you are invited to our Retail outlet where we can show you the accuracy towards quality and quantity and clear all your doubts.

Please free to talk to us in this regard.

Thanks and Regards

G.Manjunath
Sr Manager Sales

Mysore

Thanks and Regards
Very truly yours
G. Manjunath
Sr Manager- Sales
Mysore Sales Area
Bangalore Retail RO
[protected]

** Please note the change of email id to [protected]@hpcl.in **

Dear Sir,

I have Maruti Ertiga car (diesel variant, VDI model). I had filled diesel from your retail outlet (Srinandi corner, HPCL Valmiki-Hunsur Road, Mysore) on 18th January 2017 after my car showed the indication of "low fuel". Attached herewith the receipt from Srinandi corner (clearly showing my vehicle regn. no.).

They had filled diesel full tank and the volume in the indicator showed 52.67 liters. The tank capacity of my car is 45 liters with some fuel left in my tank. Normally after I fill my tank after the "low-fuel" indication in my car I could fill only to the maximum of 38 liters (top-up and not auto-cut-off). Also attached herewith the diesel which I had filled in BPCL fuel station on 23rd Jan 2017 after my car showed "low-fuel indication". I could fill oly 37.8 liters (top-up).

First, when the tank capacity of the vehicle is maximum of 45 liters and with some fuel left in my tank how could your retain outlet can fill 52.67 liters?

When I talked to the owner of the fuel station he told that the tank with 45 liters capacity can fill 10 liters more. He also asked me to remove the tank from the fuel and he will prove it correct.
No logical person can do this..The tank capacity of 45 liters cannot fill 53 liters.
Also, for the past four years I could not fill more than 38 liters after the "low -fuel" indication in my car.

You retail outlet had cheated me. Therefore, I request you to take stringent action against your retail outlet and reimburse my money (62.99 x 15 = Rs. 945).
If I didn't get any response from you I wish to take legal action (consumer complaint)

I HAVE REGISTERED ONLINE COMPLAINT WITH REGN. No. 16048504.

Attached herewith the receipt from your retain outlet as well as that from BPCL outlet. Also, attached herewith my RC book showing that my car is – Maruti Ertiga Diesel VDI model.

regards

Dr. R. Venkata Krishnan
Scientific Officer “F”
Assistant Professor, Homi Babha National Institute
Advanced Fuels Studies Section
Fuel Chemistry Division
Chemistry Group
Indira Gandhi Centre for Atomic Research
Kalpakkam, Tamil Nadu 603 102, India
Ph: +[protected] – 24039
Fax: +[protected]
Mobile:+91-[protected]