Maruti Suzuki India — Got cheated by maruti authorized dealer @ surat

Address:

Surat, Gujarat, 394510

Dear Sir, My self Hitesh Panchal from Surat. Like any middle class salaried person even i dare to see a dream of owning a Car at this stage of my career where i could MANAGE the extra expenditure for the EMI & the routine maintenance of car. Considering it was a first car in my family i did not wanted to buy any non-genuine product for me & my family. That is where i stepped in to DHRU MOTORS ADAJAN BRANCH (TRUE VALUE ). On 12/07/2015 i purchased a Maruti Ritz VDi (GJ-05-JA-9048) from this dealer. Off course it is a "MARUTI TRUE VALUE CERTIFIED CAR" as the executive who sold me the car mentioning again & again. At the time i purchased the car the Odometer reading was 72964 Km & after 5 Months today the Odometer reading is 76780 (Approx). So in 5 Months effectively the car has ran for only 3800 Km (Approx). During this tenure the car is serviced once from Dhru Motors, Udhna branch at 74863 KM & during this service Engine Oil & Oil Filter got replaced. It was two days back when i experienced a rigidness in shifting the gears (specially from 3rd Gear to 2nd Gear). To avoid any further big issue i approached the Dhru Motors & handed over my car today for thorough checking. It was to my surprise when i got a call from a Service technician of Dhru Motors & being informed that there are lot many issues with car & total expenditure to resolve this issues would come to around Rs. 20, 000. For a instance i was stun hearing this for a car which is termed as "TRUE VALUE CERTIFIED CAR" When i personally visited the showroom & discussed the situation with available Service Incharge & the Branch Manager of Dhru Motors (Adajan Branch) they shown me a big list of problems as mentioned below Clutch Plate & Pressure plate Synchronizer Ring Three Bond Tube Brake Oil Rear Wheel Bearing Brake Pad Set Brake Disc Rear Lever Set Cliper Pin Drum Cutting I was further surprised to hear from the executive that it is a wear & tear parts & are bound to fail during operation. As a Working professional in Automobile Related Pvt. company even i understand that the consumption of wear & tear parts are totally depends on the usage/operations. However i fail to understand that this wear & tear happened in 5 months & after usgae of equipment only for 3800 Km???? & now for that customer has to spend another Rs. 20, 000. Moreover it is more painful for me that i spent extra while purchasing my first car for the "MARUTI TRUE VALUE" tag which is by name & logo says "THE SIGN TO TRUST". So here i question the integrity of the Maruti Dealer in handing over the FAULTY VEHICLE TO THEIR CUSTOMER. If it would be a really TRUE VALUE CERTIFIED CAR then all this checkpoints should have been tested before CERTIFYING IT AS A TRUE VALUE or atleast becoming transparent enough with customer in informing about life of critical components like Clutchplate/Gear Box/Engine etc. I feel cheated by the Dealer as today i do not have any choice other than rectifying the issues in my car. I don't see any VALUE OF "TRUE VALUE CERTIFIED CAR". I have asked for 100% rectification under warranty which was refused by the dealer. At the end of the discussion today with the concerned executives they have asked me to wait till tomorrow as they will be talking to some higher person in hierarchy (however i feel it is just to show customer how much efforts they are making). My car is with the dealer in their Udhna Workshop. I will not be surprise to hear tomorrow from dealer that "they are sorry they tried hard but it is not possible cover the expenditure in warranty" Here i request a Company person to step in to understand the mindset of customer in such situation & offer a POSITIVE solution. Hope MARUTI as a company value their BRAND IMAGE which reflects via their logos i.e. "WAY OF LIFE" & "SIGN TO TRUST". Regards HITESH P. PANCHAL +91 [protected]