| Address: | Alappuzha, Kerala, 688524 |
Car valley new generation workshop,
Nh 47, near hotel travancore palace
Cherthala, alappuzha, kerala
Pin:- 688524
Date: 20 feb 2017
Dear sir,
With great grief and uncertainty i am writing this complaint to you and sincerely hope an immediate favorable solution from you.
On 2nd of january 2017, i have purchased a head lamp rh for swift dezire having the regn. No. Kl 32g 8746 (The customer name is salumon) from popular auto dealers pvt ltd, cherthala. The car has come for accident repair (Insurance claim) and delivered on 21st jan 2017. On 5th day, the customer called me and complained about the head lamp rh which has started rusting inside on deflector plate. As the vehicle was on a tour outside kerala, he brought the car only on 17th of feb 2017 for exchanging the h/l rh. When i contacted the above said vendor for the exchange of the lamp, he has refused to replace it.in turn i contacted their kottayam branch from where they receive the spares, unfortunately they too didn’t give a positive reply. The customer is very much particular about replacing the head lamp, kept the car with me in the workshop. Now the ball is in my court and request you to advise me how it resolve the issue.
Please intervene in the matter and give required instruction to the vendor for replacing the same at the earliest.
Regards,
Venugopal mn
Managing partner
Car valley cherthala
Mob. No. [protected]
Attachment: copy of the bill Was this information helpful? | 
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